Jennifer Belcher
IT Project Manager at The Longaberger Company- Claim this Profile
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Bio
Christie Zanoni
Jennifer is the employee you want on your team. She has so many skills and is always eager to learn something new. Jennifer takes pride in her work and is always willing to go above and beyond. She has experience in management, project management, test planning and execution, troubleshooting, customer support, system setup and configuration, to name a few. Jennifer is a great team player with excellent communication and organizational skills that make her an outstanding employee.
Christie Zanoni
Jennifer is the employee you want on your team. She has so many skills and is always eager to learn something new. Jennifer takes pride in her work and is always willing to go above and beyond. She has experience in management, project management, test planning and execution, troubleshooting, customer support, system setup and configuration, to name a few. Jennifer is a great team player with excellent communication and organizational skills that make her an outstanding employee.
Christie Zanoni
Jennifer is the employee you want on your team. She has so many skills and is always eager to learn something new. Jennifer takes pride in her work and is always willing to go above and beyond. She has experience in management, project management, test planning and execution, troubleshooting, customer support, system setup and configuration, to name a few. Jennifer is a great team player with excellent communication and organizational skills that make her an outstanding employee.
Christie Zanoni
Jennifer is the employee you want on your team. She has so many skills and is always eager to learn something new. Jennifer takes pride in her work and is always willing to go above and beyond. She has experience in management, project management, test planning and execution, troubleshooting, customer support, system setup and configuration, to name a few. Jennifer is a great team player with excellent communication and organizational skills that make her an outstanding employee.
Experience
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Longaberger
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United States
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Manufacturing
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400 - 500 Employee
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IT Project Manager
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2011 - Present
Lead testing efforts for PeopleSoft and Web system enhancements. Research and coordinate fixes for system issues. Manage Business Analysts who support WEB application development and CounterPoint POS system.
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Customer Care Support Manager
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2009 - 2011
Managed a Call Center, Order Processing and Customer Care Support Staff. Was responsible for monitoring and evaluating calls and manual orders per individual employee on a weekly and monthly basis to ensure they were meeting their goals set forth on their annual review and objectives. Provided coaching to individuals when needed. Managed the Customer Care Support Staff to ensure that all Call Center Reporting needs were completed each week to meet commitments to other Business Areas, that PeopleSoft system configuration was completed on time so that orders were able to be processed without interruption to our sales field and maintained a SharePoint page for Customer Care to use quickly access information. Show less
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Senior Project Coordinator
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1999 - 2009
Managed a small team and was responsible for PeopleSoft MTC system configuration on a monthly basis to support monthly campaign offers and avoid interruption to the sales field. Provided weekly and monthly Call Center reporting to the business as well as provided ad hoc PeopleSoft queries as needed to support company objectives. Researched system issues related to the Call Center and Order Processing, if needed we coordinated with IT on system fixes, testing the fix and implementation.
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Project Coordinator
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1995 - 1999
Was responsible for completing system configuration in a timely manner, providing queries and reports to support the business and any new objectives.
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Longaberger
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United States
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Manufacturing
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400 - 500 Employee
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Order Processing
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1993 - 1994
Responsible for processing orders with accuracy, completing them in a timely manner and auditing the orders. Made outbound phone calls to new Home Consultants to assist them with completing their order forms. Made outbound phone calls to Home Consultants who submitted an order without completing all of the paperwork so their order could be processed. Responsible for processing orders with accuracy, completing them in a timely manner and auditing the orders. Made outbound phone calls to new Home Consultants to assist them with completing their order forms. Made outbound phone calls to Home Consultants who submitted an order without completing all of the paperwork so their order could be processed.
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Community
