Experience

First Free Church

• Religious Institutions
• 1 - 100 Employee

• Discipleship Executive Assistant

  • Oct 2022 - Present



Enterprise Fleet Management

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Account Fleet Coordinator

  • Oct 2020 - Oct 2022

  ● Support an assigned book of 44 fleet management accounts with potential fleet size of 2400+ vehicles ● Primary resource for clients on all provided services including, vehicle acquisition, maintenance, insurance management, lease modifications, licensing and cycling of fleet vehicles and disposal of the client's vehicles ● Coordinate the processing and approval of proposals for existing clients, including assisting in determining vehicle needs, locating out of stock vehicles and direct manufacturer vehicle orders ● Coordinate and direct the readiness of vehicles for delivery including pre-delivery inspection, timely installation of aftermarket equipment and transportation with external vendors ● Identify and communicate vehicle exceptions including production and shipping delays, canceled orders, damaged vehicles with clients ● Provide new account onboarding support and ongoing customer training Show less



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Member Services Supervisor

  • Jan 2020 - May 2020

  ● Served as a lead liaison between the member services team, business support team and field operating groups● Supervised a team of 24 remote call center employees giving regular feedback, assessment, and coaching on proper call handling, attendance, productivity, accuracy, and customer service to meet core metric expectations● Prepared and tracked reporting on employee’s performance and metric numbers by monitoring ● Monitored workflow and efficiency daily by checking real time adherence, forecast, service levels Show less

• Account Supervisor

  • Aug 2016 - Jan 2020

  ● Led and managed the fleet support team consisting of 2-4 Account Coordinators responsible for technical, production and operational support ● Developed and implemented audit processes to ensure accuracy and met defined standards. Ongoing creation, enhancement and implementation of team processes and procedures. ● Executed escalation paths for underperforming Carshare programs due to lack of engagement & ownership from the local branches managing the programs bringing visibility to executives● Frequent project management and collaboration between other teams and departments including UAT and Quality Assurance (developed test plans/cases, tested applications while documenting, tracking, and reporting on defects, retesting and post-production monitoring)● Identified, analyzed, and documented negative trends affecting production found while maintaining and reviewing daily, weekly, and monthly reporting 0000● Prepared & delivered annual performance reviews, monthly PDMs and facilitated frequent trainings. Encouraged employee engagement and career development Show less

• Account Coordinator

  • Jun 2015 - Aug 2016

  ● Composed daily reporting for vehicle availability and out of service issues and took action to resolve or escalate based on results● Supported operating groups and service shops with Carshare technology configuration, testing and troubleshooting ● Researched and reconciled billing issues/discrepancies for a large retail market ● Granted new employees system access with proper security role to a variety of system applications and provided relevant training

• Senior Member Services Coordinator

  • Jul 2014 - Jun 2015

  ● Resolved billing disputes and issued credits/refunds as needed● Answered incoming calls and emails from members in a high-volume call center ● Aided members with reservations, vehicle troubleshooting, dispatched roadside, and account information updates



Charter Communications

• Town & Country, MO

• Workforce Admin Technical

  • Feb 2013 - Jul 2014

  ● Responsible for real time monitoring, routing and frequent adjustments of quota moves based on customer needs, inclement weather, outages, sporting events ● Analyzed current and historical data to create and coordinate field technician’s schedules and vacation requests for field supervisors ● Assisted in administration of field operations scheduling, workforce management and dispatching ● Responsible for real time monitoring, routing and frequent adjustments of quota moves based on customer needs, inclement weather, outages, sporting events ● Analyzed current and historical data to create and coordinate field technician’s schedules and vacation requests for field supervisors ● Assisted in administration of field operations scheduling, workforce management and dispatching



Baker Pool & Spa

• United States
• Retail
• 1 - 100 Employee

• Office Manager

  • Jan 2006 - Dec 2012

  ● Researched & resolved customer inquiries on billing questions and disputes ● Entered and updated product pricing in system ● Prepared daily field technicians schedules and handed all dispatching while staying in constant communication for status updates ● Reviewed completed work orders and generated customer invoicing ● Answered customer product and service questions and offered information on related products and services ● Researched & resolved customer inquiries on billing questions and disputes ● Entered and updated product pricing in system ● Prepared daily field technicians schedules and handed all dispatching while staying in constant communication for status updates ● Reviewed completed work orders and generated customer invoicing ● Answered customer product and service questions and offered information on related products and services



Lexiter Technologies

• Information Technology & Services
• 1 - 100 Employee

• Office Administrator

  • Oct 2004 - May 2005

  * Invoice all clients using Quick Books * Get final equipment list from Project Manager and shop for the best pricing on hardware and software * Order equipment for each project * Process all returns to vendors * Invoice all clients using Quick Books * Get final equipment list from Project Manager and shop for the best pricing on hardware and software * Order equipment for each project * Process all returns to vendors



Precision Irrigation

• Real Estate
• 1 - 100 Employee

• Senior Customer Service Assistant

  • Aug 2002 - Sep 2004

  * Assistant Supervisor of 4 Customer Service Assistants * Radio dispatch of Install and Service Technicians * Monitoring and routing daily schedule * Dealt with customer questions and billing disputes * Scheduled service calls for existing and new customers * Worked the retail counter * Assistant Supervisor of 4 Customer Service Assistants * Radio dispatch of Install and Service Technicians * Monitoring and routing daily schedule * Dealt with customer questions and billing disputes * Scheduled service calls for existing and new customers * Worked the retail counter