Jennifer B

EUC and Monitoring Engineer at Foundry
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Credentials

  • ITIL Awareness
    Infosys
    Nov, 2022
    - Nov, 2024
  • Advanced Cyber Security
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Cybersecurity fundamentals
    IBM
    Sep, 2022
    - Nov, 2024
  • Certificate in Introduction in IT and Cyber Security
    Cybrary
    May, 2022
    - Nov, 2024
  • Certified for SC-900 Microsoft.
    .

Experience

  • Foundry
    • United States
    • Financial Services
    • 100 - 200 Employee
    • EUC and Monitoring Engineer
      • Jul 2023 - Present

  • Infosys
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Systems Associate
      • Sep 2020 - Feb 2023

      • Handling queries and troubleshooting for hardware and software related issues • Taking ownership of customer issues reported and seeing problems through to resolution • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Troubleshooting for internet access • Handling Escalation calls and supporting team • Raising Tickets for new connectivity and replacing modem Show less

Education

  • Jain (Deemed-to-be University)
    Master of Computer Applications - MCA, Cyber Security
    2023 - 2025
  • New Horizon College, No.41, Kadubisanahalli, Marathalli Ring Road, Bangalore-87
    Bachelor of Computer Application, Computer Science
    2017 - 2020

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