Experience

Wayne Public Library

• United States
• Libraries
• 1 - 100 Employee

• Library Assistant

  • Jul 2021 - Present

  Assist patrons with accessing library resources including printer, copier, library materials, library programs registrations, and databases.Conduct and plan one toddler Story Time session every seven weeks. Performs duties as directed by the Children’s and Teen Librarians such as printing fliers, designing and distributing Youth and Young Adult monthly library calendar programs.Provide children’s reference research and answer reference questions.

• Library Assistant

  • Dec 2016 - Jul 2021

  • Serve as a primary contact to the public and assist checking in and out more than 100 library materials on a weekly basis.Answer over 25 phone inquiries and interact with more than 50 people weekly. •Provide a range of circulation service including library cards registrations for over 10 new patrons weekly and assure all their information was enter correctly in their library account. Explain customers of the various library services and ensure that all of their inquiries were answer.•Resolve customer’s complaints while identifying problems and taking appropriate actions.•Handle cash and check transactions daily and correct any discrepancies when necessary. Calculate that the cash drawer is counted accurately before opening library. Show less



Virginia Beach Public Libraries

• United States
• Government Administration
• 1 - 100 Employee

• Library Office Assistant

  • Jul 2013 - Jul 2016

  •Re-directed variety of internal calls and emails concerning technical support for library database management and hardware to the designated staff. Resolved customer complaints when necessary by reporting troubleshooting issues to the Information Technology Division. Used problem-solving skills in order to meet customer’s needs. •Prepared and posted meeting notes on MS SharePoint for two monthly library team meetings. Consulted with library staff to assure that the notes had the accurate information. Staff provided feedbacks and suggestions. •Entered library programs/events quarterly via an online publishing calendar and ensured that all information was entered accurately with no overlaps. Show less