Human Resources Manager

• Sep 2023 - Present

Director of Operations

• Mar 2022 - Aug 2023

Reviewed and updated key policies and procedures to improve operational efficiency and success Manage the coordination, prepar and execution of special events and fundraisers. Supports the daily operations of the Habitat ReStore and affiliate office. Assists with identifying areas for improvement and implementing strategies to meet and exceed ReStore sales goals. Supports the management of the Strategic Plan including, but not limited to, solicitations, follow-up calls, grant writing… Show more Reviewed and updated key policies and procedures to improve operational efficiency and success Manage the coordination, prepar and execution of special events and fundraisers. Supports the daily operations of the Habitat ReStore and affiliate office. Assists with identifying areas for improvement and implementing strategies to meet and exceed ReStore sales goals. Supports the management of the Strategic Plan including, but not limited to, solicitations, follow-up calls, grant writing and reporting. Volunteer coordination, scheduling, and management Transitioned CRM software and implemented paperless organizational systems for all departments Qualified Loan Originator responsible for processing homeownership applications and originating home loans Updated several operational manuals including critical home repair, ReStore operations, and volunteer management Human Resources management: Payroll, benefit selection and administration, 401k administration and worker’s compensation Recruiting, onboarding, and training of new staff and volunteers Show less Reviewed and updated key policies and procedures to improve operational efficiency and success Manage the coordination, prepar and execution of special events and fundraisers. Supports the daily operations of the Habitat ReStore and affiliate office. Assists with identifying areas for improvement and implementing strategies to meet and exceed ReStore sales goals. Supports the management of the Strategic Plan including, but not limited to, solicitations, follow-up calls, grant writing… Show more Reviewed and updated key policies and procedures to improve operational efficiency and success Manage the coordination, prepar and execution of special events and fundraisers. Supports the daily operations of the Habitat ReStore and affiliate office. Assists with identifying areas for improvement and implementing strategies to meet and exceed ReStore sales goals. Supports the management of the Strategic Plan including, but not limited to, solicitations, follow-up calls, grant writing and reporting. Volunteer coordination, scheduling, and management Transitioned CRM software and implemented paperless organizational systems for all departments Qualified Loan Originator responsible for processing homeownership applications and originating home loans Updated several operational manuals including critical home repair, ReStore operations, and volunteer management Human Resources management: Payroll, benefit selection and administration, 401k administration and worker’s compensation Recruiting, onboarding, and training of new staff and volunteers Show less

Director Of Operations

• Mar 2020 - Mar 2022

Manage a staff of 23 employees across 2 regional locations All HR duties including payroll, onboarding, hiring/terminating, benefits administration, etc. Created and distributed employee handbook and operations manual for all positions. Recovered outstanding collections by 200% in 2020. Acquired an exclusive referral system with local dentists. Updated technology through all offices and implemented new protocols. Introduced inter-office communication systems with chat… Show more Manage a staff of 23 employees across 2 regional locations All HR duties including payroll, onboarding, hiring/terminating, benefits administration, etc. Created and distributed employee handbook and operations manual for all positions. Recovered outstanding collections by 200% in 2020. Acquired an exclusive referral system with local dentists. Updated technology through all offices and implemented new protocols. Introduced inter-office communication systems with chat feature, for faster patient response time. Project manager for facility remodel, and also building manager. Show less Manage a staff of 23 employees across 2 regional locations All HR duties including payroll, onboarding, hiring/terminating, benefits administration, etc. Created and distributed employee handbook and operations manual for all positions. Recovered outstanding collections by 200% in 2020. Acquired an exclusive referral system with local dentists. Updated technology through all offices and implemented new protocols. Introduced inter-office communication systems with chat… Show more Manage a staff of 23 employees across 2 regional locations All HR duties including payroll, onboarding, hiring/terminating, benefits administration, etc. Created and distributed employee handbook and operations manual for all positions. Recovered outstanding collections by 200% in 2020. Acquired an exclusive referral system with local dentists. Updated technology through all offices and implemented new protocols. Introduced inter-office communication systems with chat feature, for faster patient response time. Project manager for facility remodel, and also building manager. Show less

Office Manager

• Sep 2019 - Mar 2020

Treatment and financial coordinator

• Oct 2017 - Aug 2019

Streamlined credentialing process for new providers by implementing CAQH online applications. Coordinated transition operatations and training for 4 new office locations to ensure new and existing employee retention. Revised training manual for all front desk staff to distribute to new employees. Became software expert for multiple applications to ensure smooth transition for each office and staff member. Enabled sleep apnea patients to obtain DME appliances by overseeing and… Show more Streamlined credentialing process for new providers by implementing CAQH online applications. Coordinated transition operatations and training for 4 new office locations to ensure new and existing employee retention. Revised training manual for all front desk staff to distribute to new employees. Became software expert for multiple applications to ensure smooth transition for each office and staff member. Enabled sleep apnea patients to obtain DME appliances by overseeing and completing the Medicare application process. Show less Streamlined credentialing process for new providers by implementing CAQH online applications. Coordinated transition operatations and training for 4 new office locations to ensure new and existing employee retention. Revised training manual for all front desk staff to distribute to new employees. Became software expert for multiple applications to ensure smooth transition for each office and staff member. Enabled sleep apnea patients to obtain DME appliances by overseeing and… Show more Streamlined credentialing process for new providers by implementing CAQH online applications. Coordinated transition operatations and training for 4 new office locations to ensure new and existing employee retention. Revised training manual for all front desk staff to distribute to new employees. Became software expert for multiple applications to ensure smooth transition for each office and staff member. Enabled sleep apnea patients to obtain DME appliances by overseeing and completing the Medicare application process. Show less

Personal Fitness Trainer

• Nov 2014 - Oct 2018

Networking with potential clients. Evaluating existing fitness and nutrition routines to offer advice and programming based on fitness goals. Instruction and education for common exercises and food choices. Networking with potential clients. Evaluating existing fitness and nutrition routines to offer advice and programming based on fitness goals. Instruction and education for common exercises and food choices.

Insurance Coordinator

• May 2016 - Oct 2017

Improved customer service by training front desk staff on dental terminology and procedures. Implemented new protocols for front desk and clinical staff to ensure best practices. Recovered over $50,000 in aged insurance claims by quickly following up with insurance companies. Improved patient collections by implementing new collections and pre-authorization protocols. Improved customer service by training front desk staff on dental terminology and procedures. Implemented new protocols for front desk and clinical staff to ensure best practices. Recovered over $50,000 in aged insurance claims by quickly following up with insurance companies. Improved patient collections by implementing new collections and pre-authorization protocols.

Head Front Desk

• Nov 2015 - May 2016

Reorganized outdated billing and accounting files to improve employee access to patient records. Educated new and existing patients on current biological and holistic dental procedures and practices. Resolved conflict between patients and clinical staff to ensure patient retention and positive reviews. Reorganized outdated billing and accounting files to improve employee access to patient records. Educated new and existing patients on current biological and holistic dental procedures and practices. Resolved conflict between patients and clinical staff to ensure patient retention and positive reviews.

Insurance Coordinator

• Aug 2012 - Sep 2013

Introduced new protocols for coordination of dental benefits to ensure legal accuracy. Worked closely with office manager to establish consistent billing and collections policies. Found over $5000 in claims that had not been submitted to insurance in my first month. Introduced new protocols for coordination of dental benefits to ensure legal accuracy. Worked closely with office manager to establish consistent billing and collections policies. Found over $5000 in claims that had not been submitted to insurance in my first month.

Manager

• Aug 2006 - Jul 2013

Manage a volunteer staff and coordinate training Teach drink recipes and experiment with flavors Developed rapport with vendors Created menu and developed new recipes in accordance with seasonal change Interface with multiple ministries within the church as well as outside renters for event coordination Manage a volunteer staff and coordinate training Teach drink recipes and experiment with flavors Developed rapport with vendors Created menu and developed new recipes in accordance with seasonal change Interface with multiple ministries within the church as well as outside renters for event coordination

Front Desk/Coordinator

• May 2003 - May 2012

Trained front desk staff at multiple locations on office policies, dental terminology, and 3rd party insurance, Medicaid, HMO and PPO billing procedures. Managed daily schedules and coordinated patients for all doctors, hygienists, and specialists. Wrote and implemented the Front Desk Training Manual for all 4 office locations, also created a Billing Resolution Q&A handbook which has been distributed to all 60+ office locations country-wide Directly supported the Senior doctor by… Show more Trained front desk staff at multiple locations on office policies, dental terminology, and 3rd party insurance, Medicaid, HMO and PPO billing procedures. Managed daily schedules and coordinated patients for all doctors, hygienists, and specialists. Wrote and implemented the Front Desk Training Manual for all 4 office locations, also created a Billing Resolution Q&A handbook which has been distributed to all 60+ office locations country-wide Directly supported the Senior doctor by managing schedules and patient contact on a daily basis Interfaced with patients via telephone, in person, and e-mail on a daily basis Show less Trained front desk staff at multiple locations on office policies, dental terminology, and 3rd party insurance, Medicaid, HMO and PPO billing procedures. Managed daily schedules and coordinated patients for all doctors, hygienists, and specialists. Wrote and implemented the Front Desk Training Manual for all 4 office locations, also created a Billing Resolution Q&A handbook which has been distributed to all 60+ office locations country-wide Directly supported the Senior doctor by… Show more Trained front desk staff at multiple locations on office policies, dental terminology, and 3rd party insurance, Medicaid, HMO and PPO billing procedures. Managed daily schedules and coordinated patients for all doctors, hygienists, and specialists. Wrote and implemented the Front Desk Training Manual for all 4 office locations, also created a Billing Resolution Q&A handbook which has been distributed to all 60+ office locations country-wide Directly supported the Senior doctor by managing schedules and patient contact on a daily basis Interfaced with patients via telephone, in person, and e-mail on a daily basis Show less