Jennifer Anne Polinar

Healthcare VA at Hello Rache
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Credentials

  • Certified Lean Six Sigma Yellow Belt
    ProcessDoctorsAcademy
    Aug, 2021
    - Sep, 2024
  • National Council Licensure Examination for Registered Nurses (NCLEX-RN)
    New Mexico Board of Nursing
    May, 2007
    - Sep, 2024
  • Registered Nurse
    Professional Regulation Commission
    Jun, 2006
    - Sep, 2024

Experience

  • Hello Rache
    • United States
    • Outsourcing and Offshoring Consulting
    • 400 - 500 Employee
    • Healthcare VA
      • Apr 2023 - Present
  • ADP
    • Lebanon
    • Architecture and Planning
    • 1 - 100 Employee
    • Team Manager - Time and Labor Management
      • Mar 2022 - Mar 2023

      Manages ands leads Time and Labor Operations and employees. Performs a range of tasks to ensure productivity and efficiency including implementing business strategies, evaluating organization performances, and supervising employees.

    • Team Manager - Technical Services
      • Feb 2018 - Feb 2022

      Team Manager of technical support associates, who handle a wide-range of issues on payroll transmittal, portal access, hiring and onboarding process, reporting and other HR-related concerns.

    • Product Specialist
      • May 2015 - Jan 2018

      Subject Matter Expert and Call Mentor at the same time. Assisted associates handling time and attendance platform. Took escalation calls and partnered with different departments to resolve issues of retention-risk clients. Audited calls of associates, coached and mentored them on quality process.

    • Analyst
      • Oct 2012 - Apr 2015

      Assisted clients handling time and attendance platform. Hardware and software troubleshooting.

  • 24/7
    • Netherlands
    • Advertising Services
    • 1 - 100 Employee
    • Technical Support Analyst
      • Jan 2010 - Aug 2012

      Provided technical support among High Speed Internet subscribers Performed basic customer service responsibilities and other duties assigned by the management Provided technical support among High Speed Internet subscribers Performed basic customer service responsibilities and other duties assigned by the management

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Analyst
      • Jan 2008 - Dec 2009

      Handled calls with issues not only related to internet connectivity but also with Email applications Handled calls with issues not only related to internet connectivity but also with Email applications

  • Manila Doctors Hospital
    • Philippines
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Staff Registered Nurse
      • Aug 2006 - Nov 2007

      Provided patient's admission and discharge care Coordinated and collaborated with a multi-disciplinary team to assess, diagnose, and treat patients in a Medical-Surgical Unit Provided patient's admission and discharge care Coordinated and collaborated with a multi-disciplinary team to assess, diagnose, and treat patients in a Medical-Surgical Unit

Education

  • Manila Doctors College
    Bachelor's Of Science, Nursing
    2002 - 2006

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