Jennifer Anne Cunliffe
Supervisor at Williams Fresh Cafe- Claim this Profile
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Bio
Credentials
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Fundamentals of Media Relations
Muck RackMay, 2023- Oct, 2024 -
Fundamentals of Social Media
Muck RackMay, 2023- Oct, 2024 -
The Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans (TCPS 2: CORE)
Government of CanadaMay, 2022- Oct, 2024 -
Food Safety Certification
TrainCan, Inc.Jun, 2019- Oct, 2024 -
Smart Serve
Smart Serve Ontario -
Standard First Aid, CPR C and AED
Canadian Red Cross
Experience
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Williams Fresh Cafe
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Canada
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Restaurants
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1 - 100 Employee
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Supervisor
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Oct 2022 - Present
- Manage a team of 80+ employees, facilitate team events and serve as an open/close key-holder. - Responsible for training new employees and increasing skilled employee retention by 15%.- Cultivate a loyal clientele by leveraging strong communication skills and building professional relationships.
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Barista/Cafe Server
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Oct 2021 - Oct 2022
- Prioritized guest experiences by delivering handcrafted specialty hot/cold beverages and conducting informal follow-up interviews.- Counselled and instructed new team members on assembly and food handling procedures.- Collaborated with management on the development of in-store and virtual promotions by crafting creative messaging about new menu items.
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Wilfrid Laurier University Student Publications
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Canada
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Non-profit Organizations
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1 - 100 Employee
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Public Relations Assistant
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Sep 2022 - Jun 2023
- Oversaw the management of all Radio Laurier social media platforms, prepare media kits & moderate meetings within the student publication. - Developed strategic communications plans to raise brand awareness in the Laurier community and increase social media engagement. - Created a monthly content calendar to schedule and automate posts for Twitter and Instagram. - Collaborated with management to produce internal social media reports. - Oversaw the management of all Radio Laurier social media platforms, prepare media kits & moderate meetings within the student publication. - Developed strategic communications plans to raise brand awareness in the Laurier community and increase social media engagement. - Created a monthly content calendar to schedule and automate posts for Twitter and Instagram. - Collaborated with management to produce internal social media reports.
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Humber College
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Canada
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Higher Education
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700 & Above Employee
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Communications Chair
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Jan 2023 - Apr 2023
As a member of the executive team responsible for planning the Humber annual student art show, a partnership with the League for Innovation, I held a variety of responsibilities: - Launched an integrated marketing campaign resulting in a record breaking 358 art submissions, 270 attendees and over 75,000 impressions on Instagram. - Prepared meeting agendas, co-ordinated taking meeting minutes and handled all external communications. - Streamlined the project timeline and aligned deliverables (proposal, media advisory and communiqué) with our client’s objectives. Show less
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Cross-Trained Crew Member/Crew Trainer/Gel/Team Leader
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Apr 2017 - Sep 2021
- Demonstrated keen attention to assembly procedures in order to ensure customer satisfaction and set a positive example for crew members. - Operated a fast and high-quality drive through by expediting orders and playing to the strengths of my crew-mates. - Ensured the accuracy of orders at the P.O.S. and with customers both at the counter and in the drive through. - Upheld Food Safety and Food Handling requirements working in the kitchen and prepping menu items. - Exhibited strong leadership qualities while serving as a team leader in order to assist others striving for success. - Trained incoming and experienced team members in various aspects of food handling, demonstrated assembly proceedures and verified proficiency at workstations in the front-of-house. Show less
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East Side Mario's
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Canada
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Restaurants
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1 - 100 Employee
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Hostess, QB and Expo
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Sep 2019 - Feb 2020
- Directed guests as they entered the venue, gathered party information and managed group reservations. - Managed a wide array of client needs. - Trained a team of eight hostesses on protocol for seating guests. - Expedited food from the kitchen and assisted servers when delivering meals to customers. - Organized delivery orders (UberEats, SkipTheDishes, online orders) and ensured all meals were processed at the P.OS. accurately. - Directed guests as they entered the venue, gathered party information and managed group reservations. - Managed a wide array of client needs. - Trained a team of eight hostesses on protocol for seating guests. - Expedited food from the kitchen and assisted servers when delivering meals to customers. - Organized delivery orders (UberEats, SkipTheDishes, online orders) and ensured all meals were processed at the P.OS. accurately.
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Babies R Us
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Retail
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700 & Above Employee
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Sales Associate
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May 2017 - Dec 2017
- Demonstrated knowledge in loss-prevention, relevant products, warranty sales and retention. - Generated top-sales for the month of December (2017). - Updated baby registry information and helped customers find/add products both in-store and online. - Processed returns and operated the P.O.S. during high volume time periods with a high-degree of proficiency. - Demonstrated knowledge in loss-prevention, relevant products, warranty sales and retention. - Generated top-sales for the month of December (2017). - Updated baby registry information and helped customers find/add products both in-store and online. - Processed returns and operated the P.O.S. during high volume time periods with a high-degree of proficiency.
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Education
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2023 - 2023
Humber College
Graduate Certificate, Public Relations -
2019 - 2022
Wilfrid Laurier University
Honours Bachelor of Arts - BA, Communication and Media Studies; Criminology (double-degree)
Community
