Training Content Developer

• Sep 2020 - Present

Implementation Specialist

• Dec 2019 - Present

Client Relations Project Manager

• May 2019 - Dec 2019

Client Relations Project Manager

• May 2019 - Dec 2019

Service Delivery Manager

• 2018 - May 2019

Upgrade Project Manager

• Dec 2016 - 2018

Successfully manages a project portfolio of 8-9 complex hardware and software upgrade projects simultaneously for hospitals spanning the United States, Puerto Rico, and Jamaica. - Ensures stakeholder engagement throughout the lifecycle of each project by establishing superior communication channels and effective project status reporting - Effectively manages both collocated and virtual project resources by building long-lasting, quality relationships with an… Show more Successfully manages a project portfolio of 8-9 complex hardware and software upgrade projects simultaneously for hospitals spanning the United States, Puerto Rico, and Jamaica. - Ensures stakeholder engagement throughout the lifecycle of each project by establishing superior communication channels and effective project status reporting - Effectively manages both collocated and virtual project resources by building long-lasting, quality relationships with an emphasis on teamwork, creativity, and innovation. - Acts as the primary liaison both interdepartmentally as well as between the client and project team - Experienced in maintaining predetermined project baselines, controlling risks, implementing process improvement strategies, and conducting post project analysis to generate lessons learned documentation to be used to enhance success in future projects. - Enforces Quality Assurance and Quality Control throughout the life of the project - Adept at promoting new sales initiatives, and enhancing organizational effectiveness.

Client Relations Manager/ Account Executive

• Apr 2015 - Dec 2016

- Successfully managed a full client load, while promoting new sales initiatives, meeting project timelines, and tracking financial milestones - Provided guidance and planning strategies to clients to ensure software compatibility, relevance in their workflow, and overall satisfaction - Effectively communicated and built credible, long lasting relationships with client contacts as well as internal resources necessary to ensure business longevity - Tracked project and support tasks… Show more - Successfully managed a full client load, while promoting new sales initiatives, meeting project timelines, and tracking financial milestones - Provided guidance and planning strategies to clients to ensure software compatibility, relevance in their workflow, and overall satisfaction - Effectively communicated and built credible, long lasting relationships with client contacts as well as internal resources necessary to ensure business longevity - Tracked project and support tasks, escalating when necessary and following until completion - Effectively led Handoff procedures necessary to initiate the transition of clients into newly implemented software or upgrade projects - Constructed Project Plans and contributed to their maintenance for the Upgrade Project Management team throughout the duration of each project - Maintained up to date spreadsheets of current company-wide projects, including revenue generated

Associate Account Executive

• Nov 2014 - Apr 2015

- Managed all Leaving Clients including data conversion projects and query maintenance tracking - Assisted in the creation and maintenance of department reports and spreadsheets - Coordinated interdepartmental initiatives and followed up with each Client Relations Manager for updates and relevant information to be reported to upper management - Supported all Client Relations Managers in daily client tasks and helped to escalate when necessary - Provided assistance department… Show more - Managed all Leaving Clients including data conversion projects and query maintenance tracking - Assisted in the creation and maintenance of department reports and spreadsheets - Coordinated interdepartmental initiatives and followed up with each Client Relations Manager for updates and relevant information to be reported to upper management - Supported all Client Relations Managers in daily client tasks and helped to escalate when necessary - Provided assistance department wide in administrative activities, such as meeting minutes, purchase requests, and internal and external follow up for client requests

Project Coordinator

• Nov 2013 - Nov 2014

- Coordinated and directed activities of the Meaningful Use Project Team to ultimately bring over 100 clients Live on Certified EHR Technology - Collected project information and created informed scopes, schedules and projections to present to upper management - Utilized interdepartmental communication skills necessary to meet project requirements. - Managed the Meaningful Use Project SharePoint site - Participated in the analysis of project results, especially reoccurring… Show more - Coordinated and directed activities of the Meaningful Use Project Team to ultimately bring over 100 clients Live on Certified EHR Technology - Collected project information and created informed scopes, schedules and projections to present to upper management - Utilized interdepartmental communication skills necessary to meet project requirements. - Managed the Meaningful Use Project SharePoint site - Participated in the analysis of project results, especially reoccurring client issues in order to promote process improvement.

Administrative Assistant

• Aug 2013 - Nov 2013