Experience

Wells Capital Management

• Investment Management
• 100 - 200 Employee

• Business Systems Consultant

  • Nov 2013 - Present

  Responsible for communication supporting an in house created/supported technology for routing trades from the various OMS to their intended destination(s). Conduit of communication between the team members that code that system and the end users, effectively translating needs into business requirements. Project Management Operations Support - Fixed Income, International and Equity Fixed Income Help Desk Support Responsible for communication supporting an in house created/supported technology for routing trades from the various OMS to their intended destination(s). Conduit of communication between the team members that code that system and the end users, effectively translating needs into business requirements. Project Management Operations Support - Fixed Income, International and Equity Fixed Income Help Desk Support


Wells Fargo
• United States
• Financial Services
• 700 & Above Employee
• Boston Trade Support

  • Nov 2009 - Present


Evergreen Investments

• United States
• Real Estate
• 1 - 100 Employee

• Assistant Vice President

  • Dec 2006 - Jan 2010

  Responsible for maintaining the relationship and oversight of the Transfer Agent service provider and the Lost Shareholder Search firm. Manage operational driven projects ensuring project is organized, scheduled and implemented within designated time frame. •Coordinate relationship management activities with internal business units to ensure service levels are met and exceeded. •Coordinate day to day integration of new products and services. •Measure and evaluate service providers’… Show more Responsible for maintaining the relationship and oversight of the Transfer Agent service provider and the Lost Shareholder Search firm. Manage operational driven projects ensuring project is organized, scheduled and implemented within designated time frame. •Coordinate relationship management activities with internal business units to ensure service levels are met and exceeded. •Coordinate day to day integration of new products and services. •Measure and evaluate service providers’ support, developing strategies to enhance communication, resulting in improved processes. •Manage projects with a focus on operational aspects of the business. •Coordinate with multi-business units to evaluate operational impact of product or process change. •Coordinate Transfer Agent back office operation project support for other Evergreen Investments business units. •Review areas of risk with in operational units, developing strategies to reduce or eliminate risk and implement process changes.

• Manager

  • Nov 2003 - Dec 2006

  Managed departments of increasing responsibility supporting the day to day responsibilities of Correspondence, Adjustments and Control/Reconcilement Liaison teams. •Hired and developed teams of 6 to 8 financial services professionals. •Forecasted staffing requirements. •Created and maintained daily statistical reports. •Coordinated communication with external transfer agent and Wachovia Bank to reconcile the mutual fund deposit accounts on a daily basis. •Monitored and trended as… Show more Managed departments of increasing responsibility supporting the day to day responsibilities of Correspondence, Adjustments and Control/Reconcilement Liaison teams. •Hired and developed teams of 6 to 8 financial services professionals. •Forecasted staffing requirements. •Created and maintained daily statistical reports. •Coordinated communication with external transfer agent and Wachovia Bank to reconcile the mutual fund deposit accounts on a daily basis. •Monitored and trended as of processing on a monthly basis for process improvement resulting in a 40% decrease in as of processing. •Revamped correspondence templates for shareholder communication. •Managed day to day activity to ensure internal and external regulatory deadlines were met.



Boston Financial Data Services

• Financial Services
• 500 - 600 Employee

• Client Service Officer

  • Oct 1998 - Apr 2003

  Managed the back office operational support team of 34 associates for 7 mutual fund clients with a shareholder base of over 100,000 accounts. Established client relationships and managed transaction processing, quality control, correspondence, client liaison, project management and customer service. •Hired and developed a team of up to 34 professionals as well as an accomplished and motivated management team. •Forecasted and maintained budget while reducing expense. •Negotiated… Show more Managed the back office operational support team of 34 associates for 7 mutual fund clients with a shareholder base of over 100,000 accounts. Established client relationships and managed transaction processing, quality control, correspondence, client liaison, project management and customer service. •Hired and developed a team of up to 34 professionals as well as an accomplished and motivated management team. •Forecasted and maintained budget while reducing expense. •Negotiated contracts and fees. •Developed strong customer relationships focusing on customer service and continuous process improvement. •Led teams for a variety of product development and conversion projects. Show less Managed the back office operational support team of 34 associates for 7 mutual fund clients with a shareholder base of over 100,000 accounts. Established client relationships and managed transaction processing, quality control, correspondence, client liaison, project management and customer service. •Hired and developed a team of up to 34 professionals as well as an accomplished and motivated management team. •Forecasted and maintained budget while reducing expense. •Negotiated… Show more Managed the back office operational support team of 34 associates for 7 mutual fund clients with a shareholder base of over 100,000 accounts. Established client relationships and managed transaction processing, quality control, correspondence, client liaison, project management and customer service. •Hired and developed a team of up to 34 professionals as well as an accomplished and motivated management team. •Forecasted and maintained budget while reducing expense. •Negotiated contracts and fees. •Developed strong customer relationships focusing on customer service and continuous process improvement. •Led teams for a variety of product development and conversion projects. Show less