Jennifer Adair

Customer Support Representative 3 at Suralink
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Contact Information
us****@****om
(386) 825-5501
Location
Springfield, Illinois, United States, US

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Bio

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Credentials

  • Google IT Support Specialization
    Coursera
    Jul, 2023
    - Nov, 2024
  • Google IT Support Specialization
    Grow with Google on Coursera
    Jul, 2023
    - Nov, 2024

Experience

  • Suralink
    • United States
    • Accounting
    • 1 - 100 Employee
    • Customer Support Representative 3
      • Jan 2023 - Present

      Prioritize customer experience, maintaining expected service levels in multiple systems (experience with Zendesk, Hubspot and Grasshopper) while also managing the work flow of team members and building the culture and standards for the team within a fast growing company.Write and maintain product knowledge base articles and documentation for clients and internal teams.

    • Customer Support Representative
      • Jan 2022 - Apr 2023

  • Marcus: by Goldman Sachs
    • Savings Specialist
      • Jun 2019 - Dec 2021

  • Dixie State University College of Humanities and Social Sciences
    • Outreach & Events Intern
      • Sep 2017 - May 2019

  • Booth Honors Program
    • St. George, Utah
    • Work Study Student
      • Aug 2016 - Sep 2017

Education

  • Dixie State University
    Bachelor of Arts - BA, English Language and Literature, General
    2015 - 2019

Community

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