Experience

SkillSource Learning Partners

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager

  • Feb 2023 - Present



Skill Source Learning Partners

• (Amazon) Interpersonal Skills Rater

  • Mar 2021 - Present

  Analyzed and resolved over 3,000 hours of recorded audio and transcriptions. Utilized Behaviorally Anchored Rating Scales (BARS) across 6 constructs for an e-commerce client to Rate interpersonal skill levels.● Conducted comparative analysis against standardized ratings with supervisor and subject-matter experts to maintain accuracy when rating audio clips.● Identified gaps and strengths in the rating process with the collaboration of the e-commerce client's Senior Program Manager/Research Scientist by successfully developing Behaviorally Anchored Rating Scales (BARS) rubric.● Met weekly deadlines by effectively planning and coordinating the responses to conflict rating work demands and duties. Show less

• Project Manager

  • Feb 2023 - Feb 2023

• Assistant Project Lead

  • Aug 2022 - Feb 2023

  Assisting the project manager during the project planning, implementation, and testing phases. Developing work breakdown structure for individual projects and organizing resources to meet project objectives efficiently.● Building relationships and collaborating daily with project personnel to identify, manage and solve problems. Serving as a general point of contact for all personnel to resolve issues quickly and increase collaboration.● Leading project team and documenting project execution about stated objectives, timelines, schedules, availability, milestones, and budgetary items.● Interacting with clients to answer questions, share project status, verify change orders, and resolve complaints.● Preparing project performance reports, weekly project progression updates, and analyzed ranking reports.● Conducted research and checked facts before entering them into the database.● Maintaining all project files, documents, books, and correspondence in chronological order for easy access and retrieval.● Bringing fun, creative energy to work every day; efficiently communicating ideas to the key stakeholders Show less



OrganizatIOnal Empowerment 501(c)3

• United States
• Non-profit Organizations

• Intern

  • Mar 2022 - May 2022

  Demonstrated knowledge, skills, and abilities through applying IO psychological theories, concepts, data analysis, and practices in this applied internship within the healthcare sector. ● Created a valid and reliable measure tailored to the organization's strategic needs to assess job satisfaction. ● Developed an efficient and effective employee engagement initiative for a community-based hospital, decreasing turnover and improving satisfaction scores over time. Demonstrated knowledge, skills, and abilities through applying IO psychological theories, concepts, data analysis, and practices in this applied internship within the healthcare sector. ● Created a valid and reliable measure tailored to the organization's strategic needs to assess job satisfaction. ● Developed an efficient and effective employee engagement initiative for a community-based hospital, decreasing turnover and improving satisfaction scores over time.



G5 Miami

• North Miami, Florida, United States

• Bartender and Bar Manager

  • Jan 2014 - Jan 2019

  Established a personable and professional hospitality team and ensured staff was well-trained and consistently supported. ● Led bartender and barback recruitment, training, development, and management of performance evaluations, employee relations, and benefits. ● Monitored customer data to make actionable decisions based on bar traffic and demographics. ● Maintained professional appearance, time management skills, strong communication, and positive attitude. ● Improved customer engagement by delivering outstanding service while managing the bar and meeting all guest needs. ● Built rapport with guests and ensured an organic, enjoyable, memorable experience. ● Increased weekday bar patronage by 60% with new marketing and promotions overhaul. Show less