Jennifer G.
Consultant at Chartis- Claim this Profile
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Bio
Credentials
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Life and Health Insurance License
National Insurance Producer RegistryAug, 2014- Nov, 2024 -
Property and Casualty Insurance License
National Insurance Producer RegistrySep, 2014- Nov, 2024 -
Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Jun, 2021- Nov, 2024 -
Certified SAFe® 5 Scrum Master
Scaled Agile, Inc.Jul, 2020- Nov, 2024
Experience
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Chartis
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United States
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Business Consulting and Services
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400 - 500 Employee
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Consultant
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Mar 2022 - Present
Helping national, regional, and local payers develop innovative approaches that improve healthcare financing, access, risk, and payer and provider collaboration. Helping national, regional, and local payers develop innovative approaches that improve healthcare financing, access, risk, and payer and provider collaboration.
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crankfrog, llc
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Consultant
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Jun 2021 - May 2022
crankfrog is a boutique healthcare strategy firm made up of dedicated business, product, and technology consultants who partner with payer and provider clients to help them succeed with evolving healthcare business models. We are healthcare experts with a passion for solving the complicated, fluid problems the industry faces today. crankfrog is a boutique healthcare strategy firm made up of dedicated business, product, and technology consultants who partner with payer and provider clients to help them succeed with evolving healthcare business models. We are healthcare experts with a passion for solving the complicated, fluid problems the industry faces today.
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Healthcare Consultant
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Sep 2019 - Jun 2021
Lead client innovation in Healthcare technology using agile methodologies. Actively participated in interviews with executive stakeholders to identify, gather, and analyze current business model operations and develop implementation plans for patient, provider, and payer value chains. Served as a scrum master leading onshore and offshore developers and testers to implement new interfaces for our clients. Gathered requirements, generated business operation flows, originated training materials and taught end users about the user-friendly interface we worked hard to implement.
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Mercer
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United States
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Professional Services
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700 & Above Employee
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Service Delivery Specialist
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Sep 2017 - Sep 2019
Provided exceptional customer service by assisting clients with employee benefit administration. Gathered annual enrollment requirements, lead weekly calls, provided training, and lead ongoing process improvement initiatives for the service delivery operational area. Experience working with different industries including payroll administration, hospitality, government contractors, engineering, healthcare and many more.
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Service Delivery Analyst
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Aug 2015 - Sep 2017
Collarborated with numerous teams to achieve the organizational to provide superior customer service to the clients we service. Analyzed benefit data and client data to ensure data integrity on a daily basis. Lead training and created new standard operating procedures to improve our departments efficiency. Managed participant issues from our call center and clients on a daily basis.
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Subject Matter Expert/Benefit Counselor
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Jul 2014 - Aug 2015
Consulted members to make educated decisions when enrolling in their core and voluntary benefits. Provided assistance by answering questions, handling escalated calls, and resolving issues quickly. Enhanced our service level agreement with our clients by creating, maintaining, and updating client profiles which increased our one call resolution, consulted HR enrollments, and escalated urgent updates with carriers. Assisted with projects including client billing, knowledge system management, benefit adjustments, administration document audit, and client benefit adjustment. Recognized by client facing colleagues as a valuable resource for quick problem resolution and teamwork. Client subject matter expert February until June 2015. During 2014 Open Enrollment, recognized amoung the top five consultants for my performance standards which include average handle time, adherence to schedule, attendance, and call quality assurance.
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Education
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2016 - 2019
American Public University
Master of Arts - MA, Organizational Leadership -
2010 - 2014
Iowa State University
Bachelor's Degree, Kinesiology and Exercise Science -
2014 - 2014
Des Moines Area Community College
Nursing Assistant/Aide and Patient Care Assistant/Aide, 4.0
Community
