Experience

Primera MFB

• Nigeria
• Banking
• 1 - 100 Employee

• Head Client Care and Engagement

  • May 2022 - Present

  - Building relationship with clients to ensure their needs are understood and met. - Address customer issues with speed and efficiency. - Ensuring that customers are satisfied with Primera's products and services. - Monitoring service KPIs that drive customer journey. - Leads and supervises client engagement in the Primera MFB. - Improving initiatives and Strategic planning. - Building relationship with clients to ensure their needs are understood and met. - Address customer issues with speed and efficiency. - Ensuring that customers are satisfied with Primera's products and services. - Monitoring service KPIs that drive customer journey. - Leads and supervises client engagement in the Primera MFB. - Improving initiatives and Strategic planning.



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Team Lead Contact Center Operation

  • Jan 2017 - May 2022

  - Prepares call center performance reports by collecting and analyzing call agents' data. - Step in to handle escalated issue resolution and VIP customer service. - Establish daily team goals. - Prepares call center performance reports by collecting and analyzing call agents' data. - Step in to handle escalated issue resolution and VIP customer service. - Establish daily team goals.



Steam and Globe Broadcasting Ltd

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Assistant Manager, Music Programming

  • Aug 2009 - Dec 2016



Ilogbo high school, Ekiti state.

• Course Facilitator

  • Jun 2008 - Jul 2009



Nigerian Trawler owners association

• Office Manager

  • Jan 2007 - Mar 2008