Jennifer Eason
Instructional Designer at Judge Learning Solutions- Claim this Profile
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Bio
Rachel Peters
I had both the pleasure, and an opportunity to work with Jennifer in various capacities for over 20 years. Jennifer approached her role with ambition, dedication, collaboration, and purpose. She is one that is willing share her knowledge, experience, or to assist in any way. Jennifer is extremely organized and has an eye for detail. Jennifer was a great trainer and co-worker, and she would be a great addition to any organization.
Amy Platt, SHRM-CP
Jennifer is extremely knowledgeable, an excellent communicator, facilitator and just overall great person! She stretches new muscle to creative innovative ways to coach, train and lead. We worked together for many years and Jennifer was well prepared, detail oriented and shows genuine care and compassion.
Rachel Peters
I had both the pleasure, and an opportunity to work with Jennifer in various capacities for over 20 years. Jennifer approached her role with ambition, dedication, collaboration, and purpose. She is one that is willing share her knowledge, experience, or to assist in any way. Jennifer is extremely organized and has an eye for detail. Jennifer was a great trainer and co-worker, and she would be a great addition to any organization.
Amy Platt, SHRM-CP
Jennifer is extremely knowledgeable, an excellent communicator, facilitator and just overall great person! She stretches new muscle to creative innovative ways to coach, train and lead. We worked together for many years and Jennifer was well prepared, detail oriented and shows genuine care and compassion.
Rachel Peters
I had both the pleasure, and an opportunity to work with Jennifer in various capacities for over 20 years. Jennifer approached her role with ambition, dedication, collaboration, and purpose. She is one that is willing share her knowledge, experience, or to assist in any way. Jennifer is extremely organized and has an eye for detail. Jennifer was a great trainer and co-worker, and she would be a great addition to any organization.
Amy Platt, SHRM-CP
Jennifer is extremely knowledgeable, an excellent communicator, facilitator and just overall great person! She stretches new muscle to creative innovative ways to coach, train and lead. We worked together for many years and Jennifer was well prepared, detail oriented and shows genuine care and compassion.
Rachel Peters
I had both the pleasure, and an opportunity to work with Jennifer in various capacities for over 20 years. Jennifer approached her role with ambition, dedication, collaboration, and purpose. She is one that is willing share her knowledge, experience, or to assist in any way. Jennifer is extremely organized and has an eye for detail. Jennifer was a great trainer and co-worker, and she would be a great addition to any organization.
Amy Platt, SHRM-CP
Jennifer is extremely knowledgeable, an excellent communicator, facilitator and just overall great person! She stretches new muscle to creative innovative ways to coach, train and lead. We worked together for many years and Jennifer was well prepared, detail oriented and shows genuine care and compassion.
Experience
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Judge Learning Solutions
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United States
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E-Learning Providers
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1 - 100 Employee
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Instructional Designer
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Feb 2021 - Present
Custom learning solutions
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Instructional Designer
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Nov 2020 - Feb 2021
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Star Destinations
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United States
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Travel Arrangements
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1 - 100 Employee
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Tour Designer
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Apr 2014 - Oct 2020
Implemented life cycle of Group Travel Design and Operations:• Prospected and onboarded new clients. Maximized consultative sales approach to design and propose memorable experiences.• Created and facilitated custom travel show presentations to drive sales. Facilitated company meetings, change management, team building, and ice-breaker activities to align with leadership messaging.• Owned all client sales and service interactions, supplier negotiations, and approved marketing materials, respective to my tours.• Maintained tour budgets to secure and exceed anticipated profit.• Spearheaded implementation of virtual technology and process improvements to yield cost savings and productivity gains.
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American Home Shield
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United States
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Consumer Services
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400 - 500 Employee
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Training and Development Manager
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May 2004 - Feb 2014
• Partnered with Human Resources and Operations Management to implement training, ranging from new hire, ongoing, advanced, and leadership training.• Planned and implemented training solutions supporting company initiatives, including new technology, products, compliance requirements, and sales strategy.• Collaborated with leadership and evaluated quality assurance data to identify and remedy training gaps.• Managed training budgets, grant administration, hiring, development, and succession planning of team to forge the future of training readiness.• Evaluated transfer of knowledge and training return on investment.
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Training and Development Supervisor
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Dec 2002 - May 2004
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Training and Development Specialist
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May 1996 - Dec 2002
• Planned and implemented training solutions supporting company hiring and initiatives, including new technology, products, compliance requirements, and sales strategy.• Supervised start-up of Quality Assurance division, performed data analysis, and collaborated with operations to implement coaching and training solutions to optimize 20%+ improvement in accuracy.• Maintained training budgets, grant administration, hiring, and development of teams.• Supervised training facilitation and content development, managed start-up of specialized instructional design division.• Specialized in Process Improvement, Change Management, and Performance Management initiatives implementation.
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Senior Customer Service Specialist
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Jan 1993 - May 1996
• Championed superior customer service skills on inbound calls while implementing problem resolution skills to drive customer retention.• Cross-trained to assist multiple divisions. Trusted to perform Shift Supervisor and Workforce Management responsibilities.• Facilitated Customer Service Departmental New Hire Training.• Traveled to facilitate training and subsequent floor support for new Memphis Call Center.• Specialized in piloting new processes and orchestrated projects.
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Community
