Jennifer Diplock
Senior Director, Front Line Experience & Transformation Salvation Army Canada and Bermuda Territory at The Salvation Army Canada and Bermuda Territory- Claim this Profile
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Bio
Al Ramsay (he/him/his)
I worked with Jenny to advance the Diversity and Inclusion framework at TD. Jenny is a partner who listens first and then moves into action. She is a compassionate collaborator who can bring diverse sets of stakeholders together to solve problems and make progress on key issues. Jenny is an authentic, passionate, and influential leader who uses data and facts to support her human-centered approach to business. Overall, Jenny is an excellent team player and make working together enjoyable!
Tony Capotosto
Jennifer led National Sales campaigns, always maintaining a local focus on both employees and customers. Acted as a relationship manager between head office and distribution teams and cultivated strong trusting relationships that resulted in the delivery of successful outcomes. Energetic and has a keen eye for turning insights into action and helping distribution leaders know where to focus time and energy.
Al Ramsay (he/him/his)
I worked with Jenny to advance the Diversity and Inclusion framework at TD. Jenny is a partner who listens first and then moves into action. She is a compassionate collaborator who can bring diverse sets of stakeholders together to solve problems and make progress on key issues. Jenny is an authentic, passionate, and influential leader who uses data and facts to support her human-centered approach to business. Overall, Jenny is an excellent team player and make working together enjoyable!
Tony Capotosto
Jennifer led National Sales campaigns, always maintaining a local focus on both employees and customers. Acted as a relationship manager between head office and distribution teams and cultivated strong trusting relationships that resulted in the delivery of successful outcomes. Energetic and has a keen eye for turning insights into action and helping distribution leaders know where to focus time and energy.
Al Ramsay (he/him/his)
I worked with Jenny to advance the Diversity and Inclusion framework at TD. Jenny is a partner who listens first and then moves into action. She is a compassionate collaborator who can bring diverse sets of stakeholders together to solve problems and make progress on key issues. Jenny is an authentic, passionate, and influential leader who uses data and facts to support her human-centered approach to business. Overall, Jenny is an excellent team player and make working together enjoyable!
Tony Capotosto
Jennifer led National Sales campaigns, always maintaining a local focus on both employees and customers. Acted as a relationship manager between head office and distribution teams and cultivated strong trusting relationships that resulted in the delivery of successful outcomes. Energetic and has a keen eye for turning insights into action and helping distribution leaders know where to focus time and energy.
Al Ramsay (he/him/his)
I worked with Jenny to advance the Diversity and Inclusion framework at TD. Jenny is a partner who listens first and then moves into action. She is a compassionate collaborator who can bring diverse sets of stakeholders together to solve problems and make progress on key issues. Jenny is an authentic, passionate, and influential leader who uses data and facts to support her human-centered approach to business. Overall, Jenny is an excellent team player and make working together enjoyable!
Tony Capotosto
Jennifer led National Sales campaigns, always maintaining a local focus on both employees and customers. Acted as a relationship manager between head office and distribution teams and cultivated strong trusting relationships that resulted in the delivery of successful outcomes. Energetic and has a keen eye for turning insights into action and helping distribution leaders know where to focus time and energy.
Experience
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The Salvation Army Canada and Bermuda Territory
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Canada
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Financial Services
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1 - 100 Employee
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Senior Director, Front Line Experience & Transformation Salvation Army Canada and Bermuda Territory
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Jan 2023 - Present
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TD
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Canada
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Banking
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700 & Above Employee
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Associate Vice President, Customer Experience
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Mar 2020 - Sep 2022
Deliver legendary, trusted advice to Canadians. Define the Customer Experience Strategy, Execute and deliver CX programs, lead CX Insights and Measurement for the retail branch network.
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Associate Vice President, Personal Savings & Investing
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Sep 2016 - Mar 2020
Reported to Senior Vice President with a mandate to grow TDs market share and leadership presence in Canada. Work closely with cross-functional teams to develop compelling and inspiring communications to both Customers and Colleagues.
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Senior Manager, Savings & Investing
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Sep 2013 - Sep 2016
Execution of National Savings and Investing Programs across Branch, Phone and Digital channels. Leverage data and analytics to identify key business opportunities, report results and insights to Senior leadership teams.
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Senior Manager, Contact Strategy - North American Contact Centre
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Feb 2012 - Sep 2013
Led team across multiple lines of business including personal banking, business banking, investment services, and insurance. Deliver and execute quality programs and strategic initiatives that create operational efficiencies, drive business results, and make TD Contact Centre a great place to work.
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Manager
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Aug 2002 - Feb 2012
Various roles with increasing seniority and leadership accountability at TD Contact Centres. Wide range of disciplines including Learning & Development, Operations and Workforce Management, Reward and Recognition, Sales Analysis, and Contact Strategy.
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Education
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1999 - 2003
Western University
Bachelor's degree, English Language and Literature
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