Jennifer Gahman
PS Manager | Training and Enablement Leader at Strategic Information Group- Claim this Profile
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Bio
Joel De Guzman
I worked with Jennifer on the Go-To-Market strategy and Launch of our Distribution ERP platforms at Epicor. It's always a pleasure to work with her and she was an active participant in all of our launch calls, working behind the scenes to ensure that the Professional Services organization was enabled and ready for all the product launches. Over a span of three years we delivered several releases that were well received by customers - increasing Epicor's market share and credibility in the Distribution segment.
Kerrie Jordan
I worked with Jennifer closely on a very strategic project to our organization. She is a pleasure to work with - Jennifer is committed, engaged, thoughtful, and always brought ideas to the table. I really appreciated the way she approached each problem to be solved with a customer-centric perspective, which kept us focused on drivng value and serving our customers as best we could. She is a proactive and dedicated team member - any organization would be lucky to have her.
Joel De Guzman
I worked with Jennifer on the Go-To-Market strategy and Launch of our Distribution ERP platforms at Epicor. It's always a pleasure to work with her and she was an active participant in all of our launch calls, working behind the scenes to ensure that the Professional Services organization was enabled and ready for all the product launches. Over a span of three years we delivered several releases that were well received by customers - increasing Epicor's market share and credibility in the Distribution segment.
Kerrie Jordan
I worked with Jennifer closely on a very strategic project to our organization. She is a pleasure to work with - Jennifer is committed, engaged, thoughtful, and always brought ideas to the table. I really appreciated the way she approached each problem to be solved with a customer-centric perspective, which kept us focused on drivng value and serving our customers as best we could. She is a proactive and dedicated team member - any organization would be lucky to have her.
Joel De Guzman
I worked with Jennifer on the Go-To-Market strategy and Launch of our Distribution ERP platforms at Epicor. It's always a pleasure to work with her and she was an active participant in all of our launch calls, working behind the scenes to ensure that the Professional Services organization was enabled and ready for all the product launches. Over a span of three years we delivered several releases that were well received by customers - increasing Epicor's market share and credibility in the Distribution segment.
Kerrie Jordan
I worked with Jennifer closely on a very strategic project to our organization. She is a pleasure to work with - Jennifer is committed, engaged, thoughtful, and always brought ideas to the table. I really appreciated the way she approached each problem to be solved with a customer-centric perspective, which kept us focused on drivng value and serving our customers as best we could. She is a proactive and dedicated team member - any organization would be lucky to have her.
Joel De Guzman
I worked with Jennifer on the Go-To-Market strategy and Launch of our Distribution ERP platforms at Epicor. It's always a pleasure to work with her and she was an active participant in all of our launch calls, working behind the scenes to ensure that the Professional Services organization was enabled and ready for all the product launches. Over a span of three years we delivered several releases that were well received by customers - increasing Epicor's market share and credibility in the Distribution segment.
Kerrie Jordan
I worked with Jennifer closely on a very strategic project to our organization. She is a pleasure to work with - Jennifer is committed, engaged, thoughtful, and always brought ideas to the table. I really appreciated the way she approached each problem to be solved with a customer-centric perspective, which kept us focused on drivng value and serving our customers as best we could. She is a proactive and dedicated team member - any organization would be lucky to have her.
Credentials
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ERP Purchasing Management
Epicor SoftwareJul, 2021- Nov, 2024 -
ERP Sales Management
Epicor SoftwareJun, 2021- Nov, 2024 -
Epicor ECM Administrator
Epicor SoftwareJun, 2021- Nov, 2024 -
Epicor ECM Sales
Epicor SoftwareJun, 2021- Nov, 2024 -
Epicor ECM Sales Engineer
Epicor SoftwareJun, 2021- Nov, 2024 -
Cloud Foundations
Epicor SoftwareApr, 2021- Nov, 2024 -
Getting into the Mind of the Hiring Manager
LinkedInApr, 2020- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInApr, 2020- Nov, 2024 -
Jodi Glickman on Pitching Yourself
LinkedInMar, 2020- Nov, 2024 -
Modeling Courageous Leadership: Intelligent Disobedience
LinkedInMar, 2020- Nov, 2024 -
PowerPoint Tips and Tricks
LinkedInMar, 2020- Nov, 2024
Experience
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Strategic Information Group
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United States
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Software Development
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100 - 200 Employee
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PS Manager | Training and Enablement Leader
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Mar 2022 - Present
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SR Project Manager | Training and Enablement Leader
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Mar 2022 - Apr 2022
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Contractor
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Remote
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Independent Consultant
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Feb 2021 - Apr 2022
• Team productivity improvement of 4% by rebuilding Professional Services processes within 2 months • Improving customer satisfaction by eliminating 45% Customer Escalations within 3 months • Directed multifunctional teams to improve profitability of operations revenue by 33% within 4-month by eliminating redundancy • Monitor Goals with Prioritization by tracking time, scopes to deliver a 25% improvement of consultant allocation within 1 month • Team productivity improvement of 4% by rebuilding Professional Services processes within 2 months • Improving customer satisfaction by eliminating 45% Customer Escalations within 3 months • Directed multifunctional teams to improve profitability of operations revenue by 33% within 4-month by eliminating redundancy • Monitor Goals with Prioritization by tracking time, scopes to deliver a 25% improvement of consultant allocation within 1 month
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Epicor
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United States
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Software Development
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700 & Above Employee
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SR Manager
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Jul 2006 - Feb 2021
• Execute brand awareness for Epicor ERP WebUI that generated over 2M in revenue 1 year • Created New Rapid Deployment Model generating 1.4M in revenue in 2 years • Managed high level Technical Project to improve internal efficiency by 40% with 8 months • Designed Readiness program for professional services generating an additional $400K within 3 months • Execute brand awareness for Epicor ERP WebUI that generated over 2M in revenue 1 year • Created New Rapid Deployment Model generating 1.4M in revenue in 2 years • Managed high level Technical Project to improve internal efficiency by 40% with 8 months • Designed Readiness program for professional services generating an additional $400K within 3 months
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IT Manager\Project Manager
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Oct 2002 - Mar 2006
• Managed project deliverables along with $1M budget and resource allocation • Reduced inventory value by over 30% by eliminating deadstock within 3 months • Managed project deliverables along with $1M budget and resource allocation • Reduced inventory value by over 30% by eliminating deadstock within 3 months
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Day-Timer, Inc.
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Allentown, Pennsylvania Area
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Network Services Manager/Project Manager
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Aug 1992 - Mar 2002
• Analyzed production, inventory control, distribution, cost analysis, finance, marketing, and other business functions to develop or modify information processing systems • Managed 6 Business Analysts in a call center that included network, hardware, software, and project management objectives • Analyzed production, inventory control, distribution, cost analysis, finance, marketing, and other business functions to develop or modify information processing systems • Managed 6 Business Analysts in a call center that included network, hardware, software, and project management objectives
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Education
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1988 - 1992
Penn State University
BA, Communications -
1988 - 1992
Penn State University
Bachelor's degree, Communications -
1988 - 1992
Penn State University
Bachelor's degree, Communication, General -
Penn State University
Bachelor of Arts - BA, Business/Corporate Communications
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