Collaborator - Climate

• Apr 2022 - Present

Manager, Sustainability

• Oct 2020 - Present

Act as advisor to the ACI Observer to the ICAO Committee on Aviation Environmental Protection (CAEP) and participate in its various working groups; support the secretary of the World Environment Standing Committee; draft technical reports, papers and policy briefs; prepare and deliver presentations at industry events; coordinate work items with committee/task force members; facilitate cooperation and coordination between ACI World and regional offices; establish new partnerships between ACI and non-aviation stakeholders; participate in the department’s strategic planning; strengthen the department’s work to build internal and external credibility; supervise FTE and ad-hoc interns. Specific contributions: co-produced the ACI Sustainable Recovery Best Practice & Case Studies; contributed to and led the working group tasked to write the two latest ICAO Eco-Airport Toolkit e-publications; published two blogs.

Operations, Market Research

• Apr 2019 - Oct 2020

Developed training kits and support material for ACI airport members; maintained successful relationships with suppliers; tested tech developments; onboarded members in the program and provided excellent customer service and technical support; assisted in the development of documentation and presentations.

Director Of Operations (mat leave replacement)

• Nov 2017 - Oct 2018

Established domestic/international partnerships; assisted with product development; managed procurement/delivery of product; measured actuals against targets and proposed gap mitigation plans; ensured close collaboration and provided support to Sales team; worked to enhance customer satisfaction; drove and supported contract negotiation and management with suppliers; led and provided direction to a team of seven FTE; put processes and controls in place; revamped the health and safety policies and documents; recruited top talent; created an extensive internal emergency procedure document; reviewed customer-facing documents to ensure compliance with health & safety measures and policies.

Account Manager, Partnerships

• Jul 2017 - Oct 2017

Generated new marketing opportunities via B2B2C/B2C partnerships; responsible for all communications with travel trade press (press releases, social media, copywriting, proofreading); organization of trade shows. Generated new marketing opportunities via B2B2C/B2C partnerships; responsible for all communications with travel trade press (press releases, social media, copywriting, proofreading); organization of trade shows.

Operations Coordinator, Travel Agent

• Jan 2014 - Jun 2017

Managed efficiently daily operations for various markets; coordinated the opening of a new branch in Ontario; created and organized tailor-made travel itineraries; identified customers’ needs in order to propose the most suitable product. Managed efficiently daily operations for various markets; coordinated the opening of a new branch in Ontario; created and organized tailor-made travel itineraries; identified customers’ needs in order to propose the most suitable product.

Cargo Manager, Canada & Bermuda

• Sep 2012 - May 2013

Developed and maintained strong relationships with the air freight and freight forwardingindustry, by identifying customer needs and providing support and solutions;Represented IATA’s interests in meetings with various government agencies;Managed professionally the Cargo Accounts Settlement System (CASS) and supportedmembers through the implementation of the e-airwaybill project;Contributed efficiently to the migration of CASS operations to the local Miami office and tothe review of the cargo agency standard operating procedures.

Assistant Manager, Ground Operations

• Feb 2007 - Sep 2012

Gatekeeper of the IATA Ground Handling Council membership: provided support to over 350 companies and acted as the first point of contact for members worldwide, answering questions and queries, taking action as needed;Built and maintained good relationships with the industry;Key player in the organization of the annual event of the IATA Ground Handling Council(IGHC), which gathers more than 700 participants;Acted as subject matter expert on ground handling queries (Airport Handling Manual standards, SGHA & SLA); Contributed to the efficient running of four industry working groups each meeting twice a year, byengaging participants, coordinating action plans and workflows between all groups;Oversaw the update, annual review and quality control of a yearly publication usedthroughout the aviation industry (IATA Airport Handling Manual);Responsible for the creation and distribution of a quarterly newsletter, with a readership ofover 500 industry leaders; managed websites (internet, extranet) and acted as SAP champion user;Delivered training workshops and conference presentations.

Conference Coordinator

• Feb 2006 - Feb 2007

Responsible for the pre-conference preparation and administration of all onsite logistics (including speakers and exhibitors) for major international IATA conferences, as follows: IATA Airline Insurance & Risk Management conference (Bangkok)IATA Ground Handling Council Meeting (Istanbul)AVSEC conference (Sydney) IATA Scheduling Conference (Dallas)