Jennifer Valverde
ECM Case Manager at Wesley Health Centers- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Productive Factors Framework
National Alliance of Childrens Trust and PreventionJun, 2019- Oct, 2024 -
Applied Positive Psychology
University of Utah College of Social and Behavioral ScienceFeb, 2017- Oct, 2024
Experience
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Wesley Health Centers
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United States
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Hospitals and Health Care
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1 - 100 Employee
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ECM Case Manager
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Sep 2022 - Present
• Collaborate with primary care providers, patient and patient’s family or support systems, homeless outreach team, and community-based hospitals and homeless service providers to provide enhanced care coordination for eligible Health Homes Program members. • Conduct case management services to include comprehensive intake and assessment, implementation of care plan, subspecialty referrals, monitoring and follow-up. • Conduct initial case management assessment on all newly enrolled HHP members. • Develop, implement, monitor and maintain a comprehensive care plan with input from LCSW & PCP’s on an ongoing basis. • Maintain and provide appropriate referrals for subspecialty care per case management protocol (i.e. ophthalmology, behavioral health, podiatry, nutrition, health education, etc.) • Provide referrals, coordinate services and reduce barriers including transportation, help at home, meals, medications, finance and insurance challenges as well as many others. • Collect and enter necessary data for reporting purposes, complete and submit monthly project activity and other reports as assigned for submission to funding source(s) or JWCH CQI Committee. • Participate in agency and community meetings pertaining to the needs of patients and issues related to Case Management diseases. • Participate in weekly case conferences with PCP’s clinical supervisor and peers to assist in problem solving related to clients and to ensure that professional guidance and high-quality case management services are being provided.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Wheeled Vehicle Mechanic
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Nov 2021 - Present
• Inspect, service, repair, replace, adjust and test vehicle systems, subsystems and components. • Conduct routine preventive maintenance checks and service unit vehicles. • Order special replacement parts and components for heavy equipment. • Examine vehicles to determine the extent of damage or malfunctions. • Maintain power assisted brake systems, wheeled vehicle suspension systems, wheel and hub assemblies and wheeled vehicle hydraulic steering systems. • Perform troubleshooting and diagnostic procedures to locate the source of malfunctions.
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JOVENES, INC.
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United States
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Individual and Family Services
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1 - 100 Employee
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Youth Family Reconnection Case Manager
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Dec 2019 - Nov 2021
• Caseload of 30 youth who have strained family relationships and are seeking to rebuild and strengthen their relationship with identified family and possibly reunify with them. • Assist Youth Family Re-connection Therapist with the organization of the program and schedule presentations throughout SPA 7 about the program. • Keeping track of referrals, conduct screeners, enrollment, organize files and collection of documentation on goals reflecting participant’s progress. • Family finding, managing relations and activities between participant and families for them to build rapport. • Assist in prevention of losing housing through reviewing goals set with housing case managers and advocating for participant. • Assist in locating resources for external mental health support and drug abuse programs. • Facilitating case conference meetings with mutual programs connected to participant to support participant goals. • Complete weekly reports on the status of the program.
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The Road Home
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United States
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Non-profit Organizations
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1 - 100 Employee
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Housing Case Manager
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Sep 2018 - Oct 2019
• Management of 23 families recovering from homelessness at a time; assistance in resource management, problem-solving & life coaching to assist these families to find & maintain housing, employment, mental health services, education, food & child care. • Translation services for clients & the organization from Spanish to English. The only staff of a team of 12 case managers capable of providing these services to clients at the organization. • Assistance to foreign-born clients in navigating & adjusting to cultural & institutional differences in the United States. • Expertise gained in navigating complex community institutions.
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The Childrens Center
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Non-profit Organization Management
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1 - 100 Employee
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Therapeutic Preschool Intern
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May 2018 - Sep 2018
• Assistance to the Therapeutic Preschool Specialist with daily activities & education with children. • Do interactive play therapy with children with behavioral, emotional, & mental health needs for them to thrive with other children and adults. • Modeling behavior & interaction to expose children to positive relationships with adults. • Reading, playing, conflict resolution, & redirecting activities with children. Individual interactions with children and supervise children while they play in playgrounds. • Keep children on tasks during activities to help the therapeutic specialist with her class. • I’m a flexible team player who thrives in environments, I can handle difficult situations where individuals may be volatile. • Motivated self- starter that needs minimal supervision. • Excellent interpersonal and communication skills and appreciation of individual differences.
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Maliheh Free Clinic
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United States
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Medical Practices
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1 - 100 Employee
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Office Coordinator
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May 2017 - May 2018
• Scheduling doctor and specialist appointments. • Checking income verification from patients and checking if they qualify for the services at the clinic. • Assisted with phone calls from patients, doctors, pharmacies, and hospitals. • Interpreted in Spanish for patients seeing the doctor and counselors. • Managed volunteers and assign them tasks. • 90% of our help is from volunteers; being able to assign them projects allows the clinic to run smoothly. • Our volunteers are mainly medical students interested in getting more exposure to medicine, providing them with great experiences and for them to keep coming back was one of my responsibilities. • Teaching volunteers how to use a program called Athena in order for them to do basic patient assistance and so that the staff can benefit from that help in order for us to focus on other things. • Training days was also important they received stickers when they passed a certain level with understanding the Athena program. It was a sign that staff could rely on that volunteer for bigger projects and have access certain functions in the clinic.
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Family Shoe Outlet
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West Valley City, UT
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Manager
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Mar 2008 - Aug 2017
• Managed time sheets and coordinated staffs schedule to keep days organized. • Assigned employees 1 goal monthly that they wanted to improve from work and followed up with them. • Organized store layout & arranged shoes in different patterns every 6 months in order to keep customers coming back. • Oversaw employee’s performance and discussed issues if they presented themselves. • Handled customer service and dealt with difficult situations in a professional matter. • Managed time sheets and coordinated staffs schedule to keep days organized. • Assigned employees 1 goal monthly that they wanted to improve from work and followed up with them. • Organized store layout & arranged shoes in different patterns every 6 months in order to keep customers coming back. • Oversaw employee’s performance and discussed issues if they presented themselves. • Handled customer service and dealt with difficult situations in a professional matter.
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Education
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2016 - 2018
University of Utah College of Social and Behavioral Science
Bachelor of Science - BS, Psychology -
2014 - 2016
Salt Lake Community College
Associate of Science - AS, Psychology -
2012 - 2014
Stevens-Henager College
Associate of Science - AS, Medical/Clinical Assistant
Community
