Experience

Scott Manufacturing, LLC

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2020 - Present

  Worked to receive orders from both large and small customers, along with the floor and shipping to make sure orders were met in a timely manner. Handled day to day shipping operations. Worked to receive orders from both large and small customers, along with the floor and shipping to make sure orders were met in a timely manner. Handled day to day shipping operations.



The Readers Library

• Freelance Blogger

  • Mar 2020 - Present

  thereaderslibrary.com thereaderslibrary.com



Tesla Energy Solar Power

• United States
• Renewables & Environment
• 1 - 100 Employee

• Property and Title Processing Coordinator

  • Nov 2019 - Jul 2020

  Field incoming calls and webforms from lenders, customer, and other third parties regarding solar and real estate transactions. Preparing documents and data for home sale solar transfers. Explaining how and why solar fits into complex real estate transactions. Working as a member of a team to facilitate a timely response to inquiries. Using experience in the solar industry to answer questions from co workers as well as customers on things like Net Energy Metering, Power Purchase Agreements, Leases, and other solar specific jargon. Show less



Synergy Power

• United States
• Renewables & Environment
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2018 - Jun 2019

  Welcomed customers and outside business partners to the office. Answered and directed clients on the phone to the correct area of the company. Kept calendar optimized for the sales and office teams. Fielded incoming emails and answer basic questions about solar options. Welcomed customers and outside business partners to the office. Answered and directed clients on the phone to the correct area of the company. Kept calendar optimized for the sales and office teams. Fielded incoming emails and answer basic questions about solar options.



Altura Benefits

• United States
• Insurance
• 1 - 100 Employee

• Benefits Specialist

  • Aug 2017 - Jan 2018

  Fielded inbound calls to handle problems quickly and efficiently. Managed the process of applying for medical insurance during the 2017 open enrollment period. Including receiving and used confidential information (i.e. credit card numbers, addresses, phone numbers, and income information) to facilitate the application process. Greeted customers on the phone in a warm and welcoming manner Fielded inbound calls to handle problems quickly and efficiently. Managed the process of applying for medical insurance during the 2017 open enrollment period. Including receiving and used confidential information (i.e. credit card numbers, addresses, phone numbers, and income information) to facilitate the application process. Greeted customers on the phone in a warm and welcoming manner



Vivint Solar

• United States
• Renewables & Environment
• 700 & Above Employee

• Customer Success Manager

  • Dec 2015 - Aug 2017

  Helping customers from when they have the panels installed on their roof to when they receive permission to operate from their utility company. Mainly handle accounts in San Diego California. Work closely with sales reps and the team in the San Diego office to move accounts forward. Helping customers from when they have the panels installed on their roof to when they receive permission to operate from their utility company. Mainly handle accounts in San Diego California. Work closely with sales reps and the team in the San Diego office to move accounts forward.



Paradigm Life

• United States
• Financial Services
• 1 - 100 Employee

• Sr. Processing Coordinator - Team Lead

  • Jan 2015 - Jun 2015

  Currently manage 3-5 people, training on various steps in the process of applying for life insurance, troubleshoot questions, handle high importance cases, co-writing and creating a learning management system for the department.

• Processing Coordinator

  • Aug 2013 - Jan 2015

  Ordering Medical Exams for clients. Filling out paperwork for insurance applications. Calling clients and filling out insurance applications. Following up with clients and medical exam companies. Interacting with financial advisers about clients and where they are in the underwriting process. Data entry. Handling sensitive and confidential information.

• Business Development

  • Jun 2013 - Aug 2013

  Calling potential customers to set up appointments, answering questions about infinite banking.



Arthrex

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Website Content Administrative Assistant

  • Nov 2012 - May 2013

  Finding and updating problem areas of Arthrex.com, working with the website development team on projects, verifying animations timing and validity, imputing the animations’ information into the Content Management System, searching translations for errors (i.e. special characters, spacing issues, or duplicates), creating spreadsheet of doctors’ information, working in SharePoint to help create a page for the Website Development team, Content Management System Guide Finding and updating problem areas of Arthrex.com, working with the website development team on projects, verifying animations timing and validity, imputing the animations’ information into the Content Management System, searching translations for errors (i.e. special characters, spacing issues, or duplicates), creating spreadsheet of doctors’ information, working in SharePoint to help create a page for the Website Development team, Content Management System Guide



Coldwater Creek

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • Jul 2009 - Feb 2013

  setting and designing the layout of new merchandise, counting money, helping customers, cashiering, processing of new and old merchandise, greeting customers, cleaning the store, placing phone and online orders, taking inventory setting and designing the layout of new merchandise, counting money, helping customers, cashiering, processing of new and old merchandise, greeting customers, cleaning the store, placing phone and online orders, taking inventory



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• Customer Service Representative

  • May 2011 - Apr 2012

  Fielded inbound calls, handling problems quickly and efficiently, getting back to customers when problems arose, keeping workspace neat and clean, receiving and using confidential information (i.e. credit card numbers, addresses, phone numbers, and church record numbers) to make purchases, greeting customers on the phone in a warm and welcoming manner, informing customers of prices, and finding information on products Fielded inbound calls, handling problems quickly and efficiently, getting back to customers when problems arose, keeping workspace neat and clean, receiving and using confidential information (i.e. credit card numbers, addresses, phone numbers, and church record numbers) to make purchases, greeting customers on the phone in a warm and welcoming manner, informing customers of prices, and finding information on products