Experience

ViaCord

• Biotechnology Research
• 1 - 100 Employee

• Sales & Service Manager

  • Mar 2021 - Present

  • Ensure sales and service department are meeting KPI’s.• Drive top sales performance.• Retain revenue.• Manage staffing levels for both departments.• Participate in continuous improvement projects within and outside of the departments.• Collaborate to improve customer experience.

• Consumer Sales Supervisor

  • Sep 2013 - Mar 2021

  • Onboard sales representatives and train to customer focused selling model. • Manage day-to-day performance of sales team members and perform reviews. • Generate sales incentives and motivational initiatives. • Track team metrics and present data to leadership.

• Inside Sales Representative

  • Nov 2012 - Sep 2013

  • Educate expecting families on the benefits of cord blood banking/stem cell preservation.• Professionally present company products using consultative selling techniques.• Qualify leads and maintain large database using CRM software.• Exceed monthly sales goals for four products.• Collaborate with outside territory managers to meet & exceed sales quotas.• Won 'Rookie of the Year' award