Experience

Dean Health Plan, Inc.

• United States
• Insurance
• 300 - 400 Employee

• Agile Product Owner

  • Jan 2022 - Present

• Advanced Business Analyst

  • Jul 2018 - Jan 2022

  •Using Agile / SAFe methodologies to achieve project deadlines and deliverables. •Analyze, specify and create user stories or other documentation that captures requirements for system and process changes. •Evaluate and present recommendations for process improvement. •Develop, execute and maintain test designs, including test cases and test scripts. •Report and manage issues and defects, while troubleshooting to determine root cause. •Provide release, implementation and… Show more •Using Agile / SAFe methodologies to achieve project deadlines and deliverables. •Analyze, specify and create user stories or other documentation that captures requirements for system and process changes. •Evaluate and present recommendations for process improvement. •Develop, execute and maintain test designs, including test cases and test scripts. •Report and manage issues and defects, while troubleshooting to determine root cause. •Provide release, implementation and production support to the organization. •Work directly with vendors to address issues or implementation changes. •Develop and maintain relationships with Stakeholders, Leadership and Business Partners. •Mentor new team members. •Areas of support include, but not limited to: - Utilization Management - Care Management - Authorizations - Claims Processing - Benefit Coverage - System Configuration - Ticket Support/Management



SSM Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Specialist

  • Aug 2015 - Jul 2018

  •Agile Scrum Master duties; coordinating resources, managing stories, tasks and timelines, resolving issues and providing timely communication •Develop relationships with stakeholders, hospital and clinic personnel, corporate operational teams and 3rd party vendors •Collaborates with analysts to provide guidance and direction to the business partners in the best use of the data and reporting tools to help achieve business goals •Assists in the triage of work requests from internal and… Show more •Agile Scrum Master duties; coordinating resources, managing stories, tasks and timelines, resolving issues and providing timely communication •Develop relationships with stakeholders, hospital and clinic personnel, corporate operational teams and 3rd party vendors •Collaborates with analysts to provide guidance and direction to the business partners in the best use of the data and reporting tools to help achieve business goals •Assists in the triage of work requests from internal and community partners and the prioritization and resourcing of assignments in accordance with system goals •Ensure effective and timely communication to customers, management and stakeholders of issues, changes and updates related to projects and requests •Provide support in day-to-day operations, including production support, application maintenance and resource allocation for a variety of reporting and analytical needs •Translate customer needs into business requirements, project charters, technical system specifications and project timelines for projects or ongoing initiatives •Actively participate in project work-groups and committees by providing reporting and application options and recommendations

• Technical Business Analyst

  • May 2014 - Aug 2015

  •Identify technology opportunities that impact corporate business strategies and performance •Educate project team members on business unit goals and objectives •Translate between technical and business language while negotiating requirements across multiple groups •Responsible for the collection, analysis, design and documentation of business and functional requirements •Provide process improvement recommendations



Kraft Foods Group

• Business Process Analyst • Continuous Improvement

  • 2011 - 2013

  •Identify system outages for users and coordinate effort to make all systems available •Manage End user accessibility to system through business and application approvals, set up, and auditing •Train new users across North America on correct Business Processes and six software applications related to the Transportation business •Complete configuration request from end users in Transportation systems •Handled support Help Desk issues for multiple functions and level of users across… Show more •Identify system outages for users and coordinate effort to make all systems available •Manage End user accessibility to system through business and application approvals, set up, and auditing •Train new users across North America on correct Business Processes and six software applications related to the Transportation business •Complete configuration request from end users in Transportation systems •Handled support Help Desk issues for multiple functions and level of users across North America using priority levels to rank ticket severity while following company SLA guidelines for resolution •Actively reduced Help Desk ticket count in Q3-2013 by an average of 14% by improving existing processes to eliminate recurring issues •Analyze and determine continuous improvement opportunities thru Lean Six Sigma methodology •Develop and maintain Process Documentation for Business Process Team •Develop and improve reports for users resulting in a more streamlined process to complete tasks (i.e. shipment reports and consolidation opportunity reports)

• Transportation Operations Specialist • Logistics Supply Chain

  • 2010 - 2011

  •Work directly with Kraft National Fulfillment Planners to plan transportation of Interplant and Customer orders for company that averages 11,500 orders on a weekly basis •Customer Service support for Kraft facilities and national carrier base for over 130 sites across North America

• SAP ECC Advanced Deployment Project Lead

  • 2010 - 2010

  •Work directly with Latin America team on site in Brazil to assist in their preparation of SAP implementation •Train SAP configuration and design analysis to Latin America Deployment Team •Developed KPI documentation for all business processes carried out in SAP

• SAP ECC Implementation Project Lead

  • 2008 - 2010

  •Directly involved in Project Management with providing updates on deadlines and status of completed tasks •Created and managed Bill of Material and Master Recipes for individual products produced across North America Kraft facilities •Entered and validated master data for Production and Finance, material codes, storage locations, material type •Configuration and set-up of SAP tables •Work directly with North America Kraft manufacturing facilities on the implementation of SAP… Show more •Directly involved in Project Management with providing updates on deadlines and status of completed tasks •Created and managed Bill of Material and Master Recipes for individual products produced across North America Kraft facilities •Entered and validated master data for Production and Finance, material codes, storage locations, material type •Configuration and set-up of SAP tables •Work directly with North America Kraft manufacturing facilities on the implementation of SAP resulting in 17 successful implementations and acting as lead at 7 of these facilities •Created Workflow and Lifecycle design documents •Wrote and executed testing, unit, string, integration, end to end with negative and positive scenarios •Presentations to Leadership team including VP of operations focusing on project accomplishments and risks •Trained and supported functional areas including Demand Planning, Production Planning, Manugistics, APS, Warehouse Management, Inventory Management and Procurement

• Material Planning Coordinator • MRP • MTI

  • 2007 - 2008

  •Material planning for 6 departments in food service manufacturing plant •Create purchase orders of material for production and planned transportation for inbound deliveries of materials •Utilized SAP functionality to carry out cost saving process changes resulting in a reduction of inventory costs by over $360,000 annually