Experience

Chez Doris

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Conseillère aux communications - Communications Advisor

  • Apr 2022 - Present



XYZ Technologies

• Canada
• Entertainment
• 100 - 200 Employee

• Marketing Communications Advisor

  • Jan 2020 - Jun 2022



cadabra

• Canada
• Entertainment
• 1 - 100 Employee

• Marketing Communications Advisor

  • Jan 2020 - Jun 2022



Tuango Inc.

• Canada
• Advertising Services
• 1 - 100 Employee

• Senior Web Content Manager

  • Aug 2014 - Jan 2020

  Here are the different tasks that I had accomplished:- Create content marketing campaigns to drive leads and subscribers - Use SEO best practices to generate traffic to our site- Regularly produce various content types, including email and boutique catalog- Actively manage and promote the boutique, the website, and pitch articles to relevant third-party platforms- Edit content produced by other members of the team- Analyze content marketing metrics and makes changes as needed- Collaborate with other departments to create innovative content ideasCompetences :- Excellent overall writing skills in a number of different styles/tones- Impeccable spelling and grammar in both English and French- A deep understanding of consumers and what motivates them online- Great research, organizational, and learning skills- High comprehension of software like Microsoft Word and Google Docs- Familiarity with keyword placement and other SEO best practices- Some experience with online marketing and lead generation- An understanding of formatting articles on the web Show less

• Customer Service Representative

  • Feb 2014 - Aug 2014

  Tasks- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customersCompetences :- Proven customer support experience or experience as a client service representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with Nimble and Zendesk- Customer orientation and ability to adapt/respond to different types of characters- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively- Create visual aspects of marketing materials, websites and other media, including infographics- Put together disparate elements of a design created by another professional, such as the icons, photographs and other components necessary for a website design Show less



PUR Communications

• Montreal, Canada Area

• Assistant Media Planner

  • Jan 2014 - Apr 2014



OPTEVEN

• France
• Insurance
• 300 - 400 Employee

• Technical Assistance Manager

  • Sep 2010 - May 2012



CCI LYON METROPOLE Saint-Etienne Roanne

• France
• Government Administration
• 100 - 200 Employee

• Research Analyst

  • Dec 2009 - Oct 2010



Bradford Grammar School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• French Teacher

  • Sep 2008 - Jun 2009



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Receptionist

  • Jun 2008 - Aug 2008



Natchitoches Area Chamber of Commerce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Tourism Coordinator

  • Nov 2006 - May 2008



Louisiana Folklore Society

• Baton Rouge, Louisiana Area

• Event Planner

  • Oct 2006 - May 2008