Director Of Revenue

• Mar 2022 - Present

Revenue & Rooms Divisions Manager

• Oct 2018 - Mar 2022

★ Project managed the selection and implementation of new a Property Management Systems to ensure the future proofing and streamlining of all department reporting and communications.★ Developed a revenue management reporting structure to proactively identify trends and enable improved demand forecasting.★ Oversaw the successful implementation of a new booking engine on glenroyal.ie to streamline the guest experience, convert bookings and compete against booking.com and Expedia.★ Responsible for hiring, training and mentoring of new team members and development of team structures.★ Established "Training Tuesdays" for cross-departmental training to help encourage understanding and empathy towards both colleague and customers.

Reservations Manager

• Mar 2015 - Oct 2018

“Cronin Marketing Communications is a hotel consultancy company, providing an opportunity for hotels to outsource their reservations department to ensure maximum revenue performance” ★ Implemented a playbook for all team members to ensure the efficient, consistent operations of the department. ★ Extracted extract raw data from the property management system, converting this information into daily, weekly and monthly reservation reports and analyses. ★ Monitored each hotels booking performance and responsible for the presentation of analysis to hotel ownership. ★ Coordinated a smooth and successful transition to a new booking engine.

Reservations Agent

• Oct 2014 - Mar 2015

“The Shelbourne Hotel is a prestigious 5 star hotel that prides itself on exceptional customer service and attention to detail .” ★ Provided exceptional customer care to new and existing customers. ★ Displayed exemplary customer communication skills, consistently achieving test call scores of 95-100% “The Shelbourne Hotel is a prestigious 5 star hotel that prides itself on exceptional customer service and attention to detail .” ★ Provided exceptional customer care to new and existing customers. ★ Displayed exemplary customer communication skills, consistently achieving test call scores of 95-100%

Group Reservations Coordinator

• Jan 2014 - Oct 2014

“Novotel Darling Harbour is located in the heart of Sydney CBD welcoming international travelers” ★ Implemented a group handover procedure which improved communications amongst the departments. ★Assisted the Revenue Manager compile spreadsheets for revenue reporting. “Novotel Darling Harbour is located in the heart of Sydney CBD welcoming international travelers” ★ Implemented a group handover procedure which improved communications amongst the departments. ★Assisted the Revenue Manager compile spreadsheets for revenue reporting.

Group Coordinator

• Apr 2011 - Nov 2012

“The Shelbourne Hotel is a prestigious 5 star hotel that prides itself on exceptional customer service and attention to detail .” ★ Provided exceptional customer care to new and existing customers. ★ Received test calls on a monthly basis and score on average between 95-100%. “The Shelbourne Hotel is a prestigious 5 star hotel that prides itself on exceptional customer service and attention to detail .” ★ Provided exceptional customer care to new and existing customers. ★ Received test calls on a monthly basis and score on average between 95-100%.

Reservations Agent

• Aug 2009 - Apr 2011

Front Office Agent

• Feb 2009 - Aug 2009