Unit Head Customer and Transaction Officer

• Jul 2023 - Present

*Managing the banks operations to deliver effective financial services to clients.*Coordinate customer service operations and find ways to ensure customer relation.*Report on operational performance and suggest improvements to the management.*Keep updated the Banks operational manual and ensure compliance to all operation.*Delegating duties to various teams, giving them specific tasks to accomplish for the overall success of banking operations.*Assess local market conditions and identifying current and prospective sales opportunities.*Ensuring the availability of a full functional Automated Teller Machine (ATM)service to customers including the custody and balance of ATM cash and handling of ATM computers report.*Ensure that potential faults on the ATM that could cause equipment to malfunction are identified and resolved on time. Show less

Graduate Trainee

• Apr 2021 - Present

Payment of cash, draft, and chequesProcess fund transfer services such as local transfer and personal travel allowanceHandling of other bank deposit into account (OBC)Process collections such as Remita, Paydirect, custom duty, Lagos state transaction (LIRS, LUC etc.)Processing of bulk cash deposit, foreign cash deposit and manager's cheque (drafts)ATM load and unloadReconcile cash drawer by providing cash transactions, counting, and packaging currenciesEnsure timely posting of all customers transactions taking cognizance of speed and accuracy Show less

Banker

• Apr 2021 - Present

CEO

• Apr 2016 - Present

Intern

• Apr 2018 - Jul 2020

Payment of cash, draft, and cheques Process funds transfer services such as, Local Transfer and Foreign currency Transfers (FCY) Process collections such as Remita, Pay Direct, World Remit, Access Africa, Ria, Western Union, Money Gram, and Pensions. Handling of other banks deposits into accounts Processing of bulk cash deposits Ensure timely posting of all customer’s transactions taking cognizance of speed and accuracy Process Personal Travel Allowance {PTA} and Business Travel Allowance (BTA). Reconcile cash drawer by proving cash transactions, counting, and packaging currencies. Atm monitoring Show less

Personal Assistant to the Chairman

• Oct 2017 - Apr 2018

Organized personal and professional calendars with reminders for upcoming meetings and events. Screened telephone calls and inquiries and directed as appropriate. Maintained clerical correspondence via email and phone. Made travel arrangements for the Manager trips and conferences. Managed five dispatch riders effortlessly Stood as the intermediary between the dispatch rider and the customer and did it perfectly well. Received an average of 30-50 calls per day. Tracked pickup and deliveries of the riders Typing, compiling and preparing reports, presentations and correspondence with PowerPoint. Training of the riders every Monday. Managing databases and filing systems. Preparing of salary schedule for the riders on a weekly basis. Implementing and maintaining procedures/administrative systems Show less

Secretary to Managing Director

• 2015 - 2016

Maintaining MD schedule and dispatching phone calls Managed average amount of 2o calls per day of and multi-tasked to schedule numerous procedures, prescription requests and handled general patient inquiries Teller – handle OTC cash withdrawals and deposits Customer Service – respond to client’s banking hall and /or phone request Credit Officer -credit/loan applicants to determine solvency Internal Control Officer – audit financial reports for accuracy and ensure operational objectives have been met, assure on regulation compliance Show less