Experience

Wilson Air Center

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Line Service Technician

  • Mar 2023 - Present

  charlotte nc Greet, marshal, and park aircraft arriving and departing ramp area Fuel aircraft with Jet A or 100LL fuel as requested by pilot Tow aircraft on ramp area or in/out of hangars as needed Wing walk with aircraft to ensure safety Security checks around facility and parking area Provide lavatory and water service as requested



Truist

• United States
• Financial Services
• 700 & Above Employee

• Enterpris Fraud Management Senior Analyst I

  • Mar 2022 - Jan 2023

  Charlotte, North Carolina, United States Reviews, verifies, and identifies customer transactions to detect/prevent risk • Places outbound calls to the customers to verify transaction and servicing activity to mitigate firm risk • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels • Analyze and identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assist with loss accountability • Train and serve as a… Show more Reviews, verifies, and identifies customer transactions to detect/prevent risk • Places outbound calls to the customers to verify transaction and servicing activity to mitigate firm risk • Monitors moderate to complex account activity which requires research that may involve multiple transaction channels • Analyze and identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assist with loss accountability • Train and serve as a resource to less experienced team members and provide guidance on ad-hoc basis • May maintain files, records, databases and prepare standard/routine management reports • Prepares documentation including Suspicious Activity Reports. • May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. • Reviews more complex/unique situations with senior department staff. • May contact customers and/or vendors to validate transactions. • Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse • May perform general account handling functions such as close account determination, holds, restraints, etc. • Uses a variety of sources for information, including online systems and tools/models.

• Financial Crime Analyst

  • Dec 2020 - Mar 2022

  Charlotte, North Carolina, United States Analyze and decision Financial Crimes related cases or alerts. Utilize banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met. Conduct client research. Use critical thinking skills to make well supported decisions relative to the alert type. Utilize internal and external applications to assist in the investigation and research of all applicable alerts. Efficiently and effectively resolve cases or alerts with awareness of… Show more Analyze and decision Financial Crimes related cases or alerts. Utilize banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met. Conduct client research. Use critical thinking skills to make well supported decisions relative to the alert type. Utilize internal and external applications to assist in the investigation and research of all applicable alerts. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Financial Crimes function. Support effective communication with internal and external partners or clients.



CPI Security

• United States
• Consumer Services
• 400 - 500 Employee

• Customer Service Representative

  • Dec 2014 - Sep 2021

  Listening and responding according to customers request. Updating accounts daily according to zones and contacting formation. Scheduling service appointments upon request. Assisted with troubleshooting of alarm systems.

• Retention Specialist supervisor

  • Apr 2017 - Dec 2020

  Charlotte, North Carolina, United States Mange and develop sales/retention reps to maximize daily potential. Coach, and develop based on abilities to save/sell customer. Build/generated reporting to evaluate daily weekly and monthly progress to ensure department is achieving set goal.