Jennie Quan

Vice President Operations at Please & Thank You
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Contact Information
us****@****om
(386) 825-5501
Location
Sacramento, California, United States, US

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5.0

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Janelle Mancina

When I say that Jennie was a true pleasure to work with, I mean that in many ways. Of course there are the givens; she was an excellent traffic manager, knew and understood her teams' abilities and was highly effective at managing resources, she was always very thorough and would think through details of projects comprehensively, and she had a wide understanding of current and emerging trends and technologies. But, what truly made Jennie special to work with was her personality. She is the type of person you look forward to seeing and hearing from. She makes you want to stay and chat even after long meetings. She always brings a smile to your face and her energy can really connect a team and boost moral. I only wish I could work with her more.

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Experience

    • United States
    • Entertainment
    • 1 - 100 Employee
    • Vice President Operations
      • Aug 2022 - Present

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Commerce + Logistics
      • Aug 2018 - Dec 2021

    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • VP Commerce and Logistics
      • Jun 2008 - Jan 2021

    • Commerce + Logistics Director
      • Jan 2014 - Aug 2018

      *Developed and directed strategy for company’s commerce and logistics department while overseeing the day-to-day management of team and warehouse. -Processed $1.3M in 2014 in revenue by way of multiple streams of sales and policies. -Created new revenue streams through the development of new services; including the production and procurement of merchandise for A-list music clients and implemented storage fees as a company wide policy change. -Responsible for the eCommerce stores of 72+ different clients run on the ground(ctrl) proprietary platform. -Negotiated with vendors on behalf of company to limit expenses and maximize revenue potential. -Worked closely with clients to conduct creative sales to help push merchandise revenue to fans and customers. -Managed and supervised firm operations on a daily basis including sales purchases, supply chains, manufacturing, resourcing and distribution.-Worked closely with Integrated Marketing team to promote stores and sales for clients

    • Director of Operations
      • Apr 2007 - Dec 2013

      *Reporting directly to the Executive board as a member of the Directors Team, this positions primary responsibility was to ensure organizational effectiveness by providing leadership for the functions of multiple departments. -Played a significant role in strategic planning of company’s growth, including developing the organizational structure of company-Managed daily operational activities of digital department, including Design, Development and Client Services-Oversaw scheduling of web projects and ensured deadlines were met internally and externally-Retained relationships with multiple clients from conception and beyond on all digital initiatives-Supervised and increased effectiveness and efficiency of operational systems and process/policies to support organization’s mission -Fostered Directors to promote team building and development of employees-Utilized Agile/Scrum methods for project management of web and interactive projects-Seamlessly negotiate shifting priorities in high-volume environments with accelerated deadlines. -Evolve with technology and business trends to drive company progress.

    • Technology, Information and Internet
    • 1 - 100 Employee
    • Traffic Manager
      • Jun 2005 - Apr 2008

      Traffic ManagerBKWLD2005-2007*Hired as an Office Assistant, quickly promoted to Project Producer to Traffic Manger for award winning boutique web agency-Liaison between Account Executives to all other internal departments including Design and Development teams-Assigned tasks and kept up with statuses of outstanding items-Conducted daily and weekly meetings with various teams and collectively-Initiated new jobs for clients and created timelines and task for would be work. -Effectively managed projects and communication to streamline workflow, increase productivity and promote team cohesion.

Education

  • CSU Sacramento
    Bachelor of Science (B.S.), Criminal Justice and Corrections
    1997 - 2001
  • Middlesex University
    Sociology
    1997 - 1997

Community

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