Finance and Operations Administrator

• Jan 2022 - Present

Office works planner Coordinator

• Nov 2020 - Jan 2022

Office Administrator

• Jun 2018 - Nov 2020

Inputting enquiries from customers and allocating the said enquiry to the relevant sales person and updating the company CRM. Processing of orders received onto the company database and pass onto the production team. Raising all paperwork and if applicable any invoices required to despatch goods to UK/EU and EXPORT. Despatching of customer orders to location applicable UK,EU or EXPORT via courier, or haulier. Preparation of statistical reports on a daily, weekly and monthly basis, which include production and sales data. Processing of GRN's. In house office support ranging from printing forms, operating instructions and booklets also ordering of stationery, canteen supplies and control over the petty cash. Preparing the conference room for use for customers or visitors and arranging lunches. Show less

Operations Coordinator

• Mar 2017 - Jun 2018

Using the company management system to actively and quickly react to any faults that arise from the 10,000, and more Operation & Maintenance sites. I then attempt to remedy over the telephone with the homeowners. Booking daily appointments for the engineers considering the logistics of getting any stock to them. This will cover the whole of the UK including the Isle of Wight. Dealing with day to day issues from appointments, traffic issues, customer complaints, legal enquiries, supplier enquiries, liaise with vehicle rental company with any maintenance, booking hotels for any engineers that must stay away from home. Project managing all new client accounts, to their specification and requests. Stand in for office manager overseeing three other members of the office and five engineers that are out on the road. Show less

Customer Service Advisor

• Jun 2016 - Mar 2017

Temporary 6 months contract, First point of contact for members of the public and professionals within Devon County Council. Handling call enquiries for Devon library Services, General Enquiries, County Hall Switchboard, Waste & Recycling, Devon wide bus passes and Registrars. Use knowledge and IT systems to respond to and resolve, in a timely and courteous way, a wide range of queries. Taking responsibility, using a variety of tools including internet, intranet knowledge bases, or call guides for obtaining all information necessary to process or resolve a query, or to recognise when appropriate to signpost/ hand off to the relevant person, team or organisation, whether internal or external. Complying with the confidential nature of some processes in line with the Data Protection Act. To act as a ‘knowledge Expert’ for business processes, ICT applications or operational activities, including maintaining accurate on-line call guides, liaising with Directorate contacts, and producing reports Show less

Recruitment Officer

• Apr 2016 - Jun 2016

Temporary 2 months’ contract, dealing with customer enquiries via telephone and email regarding job adverts and job applications. Processing job applications and forwarding to the shortlisting officers. Sending out job application packs to potential applicants. Processing advert requests from customers. Inputting information of the job roles to be advertised onto the website. Attention to detail, making sure that jobs advertised are legal and advertised correctly. Meeting deadlines weekly and daily. Show less

Stock Administrator (temporary position)

• Mar 2016 - Mar 2016

Temporary 2 week position- stock taking at Taunton Musgrove Park Hospital, Scan and count stock information directly onto the hospital database, or input stock information manually, This included wards, theatres, A&E, etc. but also making sure that any other locations found by myself were added and accounted for. Temporary 2 week position- stock taking at Taunton Musgrove Park Hospital, Scan and count stock information directly onto the hospital database, or input stock information manually, This included wards, theatres, A&E, etc. but also making sure that any other locations found by myself were added and accounted for.

Customer project Co-ordinator

• Dec 2014 - Feb 2016

From initial brief delegated by the project manager generate new project, set up bills of materials, arrange for componentry to be sourced, and arrange artwork checks. Proceed to final processing for the work methods, quality and regulatory to be in place so that the project can run smoothly from initial receipt of order from the customer to production and delivery of goods. Process customer orders onto the company database and other logs. Run customer order books and chase up any orders that do not seem to be hitting customers requested delivery date. Logging and despatching customer new developments/gold seals and component samples to the customers. Liaising with customers/suppliers/supply chain/ production/despatch on a regular basis. Working on customer accounts for Miller Harris, The White Company, REN, Jo Loves and Clive Christian. I have also had experience of order processing of components from suppliers and negotiating costs. I have trained new starters and existing team members which have included commercial co-ordinators, Seniors Managers and Business Development Managers. Show less

Commercial Co-ordinator

• May 2013 - Nov 2014

Calibrations & Maintenance Coordinator/Engineering stores Manager

• 2009 - 2013

Calibrations- scheduling of all calibrations on site, in house and sending items for external calibration, filing of electronic and paper based records, liaising with suppliers, Customers and BSI. Control of contractors on site and negotiating prices for works, amending the old paperwork system to electronic filing system. Maintenance- Delegate work tickets to Engineers, Electricians, and pipefitters, collate all finished job tickets and add to database all man hours involved with each individual job. Any future job projects get prices, lead times and order in all materials that would be required. Engineering stores –Order, source & keep an economical stock level of mechanical, electrical and pipefitting parts. Electronic record keeping and updating of the company database. Liaising with suppliers, and site employees, setting up new supplier accounts, negotiation of prices from suppliers. Show less

NPI Executive/R&D technician,quality control

• Jun 2000 - Jun 2009

NPI Executive Working in conjunction with the sales team, customers and suppliers, raise new BOM’s for all the new products going into production, make sure that all the components on the BOM have been checked and signed off in house or with the customer where applicable, I collated and sourced new products, before they were produced by the company, this could have been either a single item or a whole gift packaged item for Next. I also worked on projects for the body shop. I frequently used databases; excel spreadsheets, outlook and Microsoft word. I liaised on a daily basis with customers, suppliers and the China office. Regulatory and Stability Co-ordinator Regulatory - Preparing INCI lists, sending off products for safety assessments, and art work checking. Liaising with customers, chemical suppliers, laboratory managers and the sales team. Stability - Evaluation of new development products included, attention to detail to notice any changes in the products, pH testing, weight loss and viscosity. I have received fragrance training. I updated the current system from paper base recording to computer based and amended all the procedures and processes that applied to the role. Development laboratory technician Preparing new product developments. Trouble shooting with any issues that arose in development and production. Calibrations of thermometers, pH meters and balances. Liaising with customers and raw material suppliers. Working on customer development accounts for Boots, Virgin, Izzey Miyake, Waitrose, V05. Quality Control production line Inspector Pre line checks for each new job going into production. Make sure that all of the products, bulks and specifications of the filling line as the production check sheets. These checks would include filling weights of bulk and gas (together and separate), advising operators/line setters/ line manager/production manager/QC manager if procedures/specifications were not being adhered to. Show less