Jenni-Riikka Salmikivi
Customer Care Manager at GoMore- Claim this Profile
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English Full professional proficiency
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Finnish Native or bilingual proficiency
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Swedish Elementary proficiency
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Italian Limited working proficiency
Topline Score
Bio
Elli Karppila
I’ve had the joy to have Jenni-Riikka as my manager for just under a year and I’m so grateful for all the skills she taught me. As a manager and a colleague she is extremely efficient and organised and also a blast to work with! Her management style is firm but super warm which I highly value as an employee. Jenni-Riikka’s best features are the ability to see the best in everyone, and the skill to always put a smile on a customer’s and her colleague’s face. Anyone would be lucky to have Jenni-Riikka as a colleague or a manager!
Janina Ketola
Jenni-Riikka toimi esimiehenäni 2017-2018 Glitterissä. Jenni-Riikka on innostava ja ihmisläheinen kolleega ja työpaikalla näkyi aina yhteisen tekemisen meininki! Jenni-Riikka on myynnin ammattilainen, joka pitää huolen siitä että aina saavutetaan parhaimmat tulokset. Parasta Jenni-Riikassa on ehdottomasti se, että hän osaa luoda työntekijöistään timanttisia tekijöitä ja hän on aina ponnistamassa kohti uusia haasteita. Jenni-Riikka on todellinen helmi, jota voin lämpimästi suositella hommaan kuin hommaan!
Elli Karppila
I’ve had the joy to have Jenni-Riikka as my manager for just under a year and I’m so grateful for all the skills she taught me. As a manager and a colleague she is extremely efficient and organised and also a blast to work with! Her management style is firm but super warm which I highly value as an employee. Jenni-Riikka’s best features are the ability to see the best in everyone, and the skill to always put a smile on a customer’s and her colleague’s face. Anyone would be lucky to have Jenni-Riikka as a colleague or a manager!
Janina Ketola
Jenni-Riikka toimi esimiehenäni 2017-2018 Glitterissä. Jenni-Riikka on innostava ja ihmisläheinen kolleega ja työpaikalla näkyi aina yhteisen tekemisen meininki! Jenni-Riikka on myynnin ammattilainen, joka pitää huolen siitä että aina saavutetaan parhaimmat tulokset. Parasta Jenni-Riikassa on ehdottomasti se, että hän osaa luoda työntekijöistään timanttisia tekijöitä ja hän on aina ponnistamassa kohti uusia haasteita. Jenni-Riikka on todellinen helmi, jota voin lämpimästi suositella hommaan kuin hommaan!
Elli Karppila
I’ve had the joy to have Jenni-Riikka as my manager for just under a year and I’m so grateful for all the skills she taught me. As a manager and a colleague she is extremely efficient and organised and also a blast to work with! Her management style is firm but super warm which I highly value as an employee. Jenni-Riikka’s best features are the ability to see the best in everyone, and the skill to always put a smile on a customer’s and her colleague’s face. Anyone would be lucky to have Jenni-Riikka as a colleague or a manager!
Janina Ketola
Jenni-Riikka toimi esimiehenäni 2017-2018 Glitterissä. Jenni-Riikka on innostava ja ihmisläheinen kolleega ja työpaikalla näkyi aina yhteisen tekemisen meininki! Jenni-Riikka on myynnin ammattilainen, joka pitää huolen siitä että aina saavutetaan parhaimmat tulokset. Parasta Jenni-Riikassa on ehdottomasti se, että hän osaa luoda työntekijöistään timanttisia tekijöitä ja hän on aina ponnistamassa kohti uusia haasteita. Jenni-Riikka on todellinen helmi, jota voin lämpimästi suositella hommaan kuin hommaan!
Elli Karppila
I’ve had the joy to have Jenni-Riikka as my manager for just under a year and I’m so grateful for all the skills she taught me. As a manager and a colleague she is extremely efficient and organised and also a blast to work with! Her management style is firm but super warm which I highly value as an employee. Jenni-Riikka’s best features are the ability to see the best in everyone, and the skill to always put a smile on a customer’s and her colleague’s face. Anyone would be lucky to have Jenni-Riikka as a colleague or a manager!
Janina Ketola
Jenni-Riikka toimi esimiehenäni 2017-2018 Glitterissä. Jenni-Riikka on innostava ja ihmisläheinen kolleega ja työpaikalla näkyi aina yhteisen tekemisen meininki! Jenni-Riikka on myynnin ammattilainen, joka pitää huolen siitä että aina saavutetaan parhaimmat tulokset. Parasta Jenni-Riikassa on ehdottomasti se, että hän osaa luoda työntekijöistään timanttisia tekijöitä ja hän on aina ponnistamassa kohti uusia haasteita. Jenni-Riikka on todellinen helmi, jota voin lämpimästi suositella hommaan kuin hommaan!
Experience
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GoMore
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Denmark
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Internet Marketplace Platforms
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1 - 100 Employee
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Customer Care Manager
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Jul 2022 - Present
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Customer Care Associate
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Jan 2022 - Jul 2022
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Glitter International AB
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Sweden
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Retail
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200 - 300 Employee
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Store Manager
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Oct 2012 - Nov 2021
As a store manager you have to be able to coordinate store’s operations and handle several projects at the same time! I’m a super multitasker! Sales and reaching goals get my juices flowing and I give feedback to my staff averyday! We are given a daily, monthly and financial year goals in sales and in profit, so we monitor them frequently and communicate them to the staff. I work on a daily basis with different KPI figures: for example customer’s avarage sales, avarage items per customer and most importantly hitrate (buing customer ratio). We also get monthly a profit report and work with it to take a glance to the past and to plan the future better. I’ve also been a member of Finland’s sales training group: we planned and executed sales trainings covering the whole country. I’ve also been a member of Finland`s assortment team by giving an input on Finland’s assortment. I won also a "Store manager of the year" diploma. I was part of the opening teams of 4 shops. To one of the shops I ordered the whole inventory, recruited the staff and planned the lay out of the shop. We do our own recruiting from the start to the finnishing line! I’ve worked with up to 11 emplyees and I’ve become really good in optimizing working hours and planning the workshifts. A big part of it is delegating and teaching almost everything I know to my staff so the staff works like a well oiled machine! My biggest passion and my biggest joy is my staff! Everything i do, i do it for my staff with a big heart and a big smile! My goal has been to make them better than I am.
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Beauty consultant
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Jun 2011 - May 2012
I worked as a beauty consultant for different brands working with different KPI’s, displaying and customer service making sure we had enough stock at all times. I worked as a beauty consultant for different brands working with different KPI’s, displaying and customer service making sure we had enough stock at all times.
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Beauty consultant
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Nov 2009 - Oct 2010
I worked as a beauty consultant for Clinique by working with different KPI’s, keeping an eye on the stock, training the shopping center’s staff, handling the events in the shopping center and taking care of the displaying. I worked as a beauty consultant for Clinique by working with different KPI’s, keeping an eye on the stock, training the shopping center’s staff, handling the events in the shopping center and taking care of the displaying.
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Education
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2006 - 2009
Turku university of applied sciences
Bachelor of beautycare (estenomi)
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