Experience

DelMonte Hotel Group

• United States
• Hospitality
• 1 - 100 Employee

• Director of Revenue Management

  • Sep 2023 - Present

• Revenue Management Analyst

  • Jun 2021 - Present

  Working with the portfolio of hotels to support and help with revenue streams and strategy. Helping to navigate in each market to maximize on revenue. Working with each hotel brand to support the properties while navigating during our current climate.



Rochester Philharmonic Orchestra

• United States
• Musicians
• 1 - 100 Employee

• Group Sales & Marketing Partnership Manager

  • Aug 2016 - Jun 2021

  • Exceeded yearly sales goal last 2 years by 235% • Maintain current accounts and attract prospective groups developing new revenue streams• Coordinate, schedule, ticket, invoice, and host groups• Raise community awareness in support of the arts• Continually developing the relationships within the community and securing future sponsorships• Assist the Marketing department with community outreach in developing relationships and awareness

• Direct Sales Manager

  • Aug 2016 - Apr 2018

  Concentration on growing group business of 10 people or more to season concerts, while bringing awareness of all group benefits within the community. Maximizing Revenue to all concerts within the season while taking care of clients and upholding the RPO culture. Growing awareness through outside sales calls, cold calls, Networking Groups, and email campaigns. Coordinating all groups with pre- or post- events and taking care of seating arrangements, tickets and invoicing to create the best experience for all events and groups. Working with other departments within the RPO to make sure all groups are taken care of on the sponsorship and development level. Working with Pacoilan Ticketing System to manage contacts and ticket sales. Paciolan back office to create discounts, price types, and promotion codes. Using Salesforce to manage accounts and leads. Show less



Homewood Suites by Hilton

• Hospitality
• 700 & Above Employee

• Director of Sales

  • Jul 2012 - Aug 2016

  • Exceed personal and professional goal in outside sales calls, inquiries and telephone solicitations to prospect and qualify new business • Prepare and execute all sales contracts, and service agreements • Arrange and conduct special events, site inspections, and off-site presentations for existing and potential clients • Produce weekly, monthly and quarterly sales reports • Cultivate and develop professional relationships with the Corporate & Leisure travel community • Consistently exceed sales goals Show less



Holiday Inn Express and Suites Rochester/Victor

• Victor, NY

• Director of Sales

  • Jul 2012 - Aug 2016

  • Exceed personal and professional goal in outside sales calls, inquiries and telephone solicitations to prospect and qualify new business • Prepare and execute all sales contracts, and service agreements • Arrange and conduct special events, site inspections, and off-site presentations for existing and potential clients • Produce weekly, monthly and quarterly sales reports • Cultivate and develop professional relationships with the Corporate & Leisure travel community • Consistently exceed sales goals Show less



Bowling Centers, Inc

• District Group Events Representative

  • Apr 2011 - Jul 2012

  Coordinate Group Events ranging from Corporate, Team Building, Fundraisers, Friends and Family, but not limited to these. Suggesting packages to upsell to maximize revenue along with giving added options to meet customer needs. Providing high level of customer service along with overcoming objections. Attend networking events and trade shows to maximize sales and awareness throughout the community. Cold Calls and Outside Sales within each market. Providing spreadsheets and communication with my General Managers at each center for quarterly sales goals. Show less



Comfort Suites by Choice Hotels Rochester/Henrietta

• Sales Manager

  • Jan 2010 - Apr 2011

  Outside sales calls and cold calls to corporate, leisure, and convention markets but not limited to these. Book all types of business such as groups, corporate groups, and regular leisure reservations. Negotiates for corporate rates while being well versed in Choice Hotels reservation making process. Ordering of sales collateral, attending and coordinating sales blitzes and tradeshows. Outside sales calls and cold calls to corporate, leisure, and convention markets but not limited to these. Book all types of business such as groups, corporate groups, and regular leisure reservations. Negotiates for corporate rates while being well versed in Choice Hotels reservation making process. Ordering of sales collateral, attending and coordinating sales blitzes and tradeshows.



Homewood Suites by Hilton Rochester/Henrietta

• Henrietta, NY

• Director of Sales

  • Sep 2008 - Apr 2011

  Set and adjust rates for all seasons along with adjusting rates on daily basis. Build and maintain corporate client relationships while providing a high level of customer service. Outside sales calls and cold calls to corporate, leisure, and convention markets. Book all types of reservations including group blocks, meetings, and general reservations. Coordinate sales initiatives within the hotel for staff to get involved in the selling process. Acting Manager on duty if needed to solve any guest complaints and handle any problems at the property if need be. Show less



AAA WCNY

• Travel Consultant

  • Aug 2004 - Sep 2008

  Booked travel for the leisure market to Europe, United States, Canada, Caribbean and More. Alaska Specialist with specific training. Provide a high Level of customer service. Booked travel for the leisure market to Europe, United States, Canada, Caribbean and More. Alaska Specialist with specific training. Provide a high Level of customer service.