Experience

ASAP Skin Products

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Jul 2022 - Present



Professional Beauty Solutions (PBS)

• Australia
• Cosmetics
• 1 - 100 Employee

• Business Development Manager

  • Jul 2021 - Jul 2022

  Managed 14 product brands for skincare, make up, body care, LED, IPL, laser and Pollogen across Victoria and South Australia. Collaborating with underperforming clinics to improve business through education, training and business development. Collaborating with over 247 salons/clinics to set targets resulting in higher turnover of retail and services. Consistently providing marketing collateral and education for seasonal promotions. Strong relationship building with account holders Coaching existing salons/clinics to grow their profitability through up-selling and other opportunities Growing leads and business through in salon demonstrations, digital presentations, social media, phone and email. Daily reporting of all activities and effective management of call cycles via Sugar.



endota

• Australia
• Retail Health and Personal Care Products
• 200 - 300 Employee

• Operations Manager and Remedial Therapist

  • Jul 2020 - Jul 2021

  Ensure training and guest experience is exceptional and in line with brand guidelines. Working in conjunction with the spa directors to ensure the highest level of service and treatments. Coaching and encouraging teams in retail, treatments and re booking. Managing stock, rosters and marketing/promotions. Consistent personal delivery of high-quality spa treatments and customer service to clients. Answering and converting phone calls and emails. Managing financial transactions. Overseeing impeccable cleanliness and presentation of the spa. Responsible for opening and closing of spa.



Eminence Organic Skin Care Australia

• Australia
• Cosmetics
• 1 - 100 Employee

• Business Development Manager and Trainer

  • May 2017 - 2020

  Raised profile of organic Hungarian skin care range in Australia. Strong relationship building with account holders. Professional advice to cement relationships with existing and new business and spas. Consistently met and exceeded KPI’s and stretch targets under high pressure. Built strong team working environment. Improved processes and sales strategy. Lead regular meetings and monthly practical product/sales training with accounts. Developing and setting account incentives. Devised marketing strategies with accounts to create brand awareness and increase sales. Strong product knowledge and commitment to brand. Processed and organised monthly orders for spas. Daily reporting of all activities and effective management of call cycles via Insightly. . Achievements Successfully increased number of accounts and consistently exceeded personal sales targets by organising, conducting and hosting VIP nights with individual accounts to generate new business and retail sales. Developed pre and post training protocols and created treatment menus for face and body treatments and tailored protocols. Organised and conducted centralised training in different states, allowing remote spas to benefit from face-to-face training and established credibility with clients through belief in products. Contributed to increase in sales of existing accounts and introduced new businesses to the brand



ELEMIS

• United Kingdom
• Cosmetics
• 400 - 500 Employee

• Business Development Manager and Trainer

  • Mar 2015 - Mar 2017

  Business development. Elemis product in spa training. Single point account support. Elly Lukas Beauty Therapy College student training in all aspects of Elemis procedures and products. preparing students for work in Elemis spas globally and on Steiner Cruise Liners. Contributed to increase in sales of existing accounts introduced new business to the brand. Strong relationship building with account holders. Professional advice cementing relationships with business and spas. Consistently met and exceeded stretch targets under high pressure. Achievements I really enjoyed the interaction associated with the training side of this position, witnessing the development of trainees into fully qualified professionals was immensely rewarding.



Body and Soul Day Spa

• Manager / Senior Beauty Therapist

  • Feb 2015 - Dec 2015

  · Manager/Senior therapist · Responsible for all beauty treatments in salon · Extensive customer service skills · Introduced new concepts and incentives to business · Built brand awareness Achievements · Introduced new ideas and incentives to spa owner, which ultimately led to increased turnover and profits within the business. · Increased retail sales by 55% due to successfully building brand awareness. · Increased the spa customer base by 25% by hosting VIP nights and being responsible for marketing these events. I also introduced incentives, which attracted more customers.



Uruku Aveda Concept Beauty Salon

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• Director

  • Aug 2001 - Aug 2014

  · Created and managed own business of beauty and hairdressing salons · Employed and managed headcount of 13 employees across 2 locations · Combined open-door management with practical approach to beauty and training · Achieved outstanding reputation in regional area and beyond through recommendations and advertising · Low staff turnover and client focused business strategy · Tranquil and thoughtful design to create real client experience · Thoroughly researched and tested all product lines to inspire large client following · Passion for training employees to the highest of standards and to fully believe in the products I was using Achievements Full end-to-end business owner across all beauty and hair procedures. I pride myself on having run my own business and being fully accountable for the all aspects including, people management, business finances, including payroll, client interactions, product knowledge and full training. I sold my business to emigrate to Australia.



Element Aveda Lifestyle Paddington Sydney

• Beauty and Holistic Therapist

  • Jan 1999 - Apr 1999

  Main duties involved meeting and warmly greeting clients and providing beauty treatments to a high standard, which also included client consultation, product recommendation and post treatment sales/aftercare. Main duties involved meeting and warmly greeting clients and providing beauty treatments to a high standard, which also included client consultation, product recommendation and post treatment sales/aftercare.