Experience

MD2 Concierge Medicine

• United States
• Medical Practices
• 1 - 100 Employee

• Human Resources Benefits Coordinator

  • Sep 2023 - Present

  Bellevue, Washington, United States



PayNW

• Human Resources
• 1 - 100 Employee

• Client Success Strategist

  • Feb 2023 - Sep 2023

  Seattle, Washington, United States Responsible for monitoring client satisfaction, identifying opportunities to improve the individual client experience, and providing additional services and offerings. Create internal and external success by training and mentoring new and current team members in a remote environment to expand and strengthen services provided to existing clients.

• Client Service Representative

  • Apr 2018 - Feb 2023

  Greater Seattle Area Experienced Client Service Representative with a demonstrated history of working in the human resources industry. Skilled in Kronos Workforce Ready, PeopleSoft, Microsoft Excel, Payroll, Troubleshooting, and Human Resources. Strong support professional.



Kelley-Ross Pharmacy Group

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Office Manager / Licensed Pharmacy Assistant / Bookkeeper

  • Feb 2010 - Apr 2018

  Kelley-Ross & Associates Inc. Process payroll semi-monthly. Perform accounts payable/receivable and pharmacy assistant duties for the corporate division of an independently run community pharmacy chain. Report directly to the CFO regarding all accounting and payroll matters. Support multiple pharmacists and pharmacy technicians with a variety of pharmacy and office related functions in a team-oriented, professional environment.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Payroll Specialist II, FPC / HR Operations Specialist Sr.

  • Oct 2006 - Jul 2009

  Calculated and distributed final net paychecks for outgoing employees of a 58,000+ company nationally while simultaneously coordinating and performing high volumes of data entry, such as exception time changes, and corrections into a PeopleSoft system on a daily basis. Effectively provided a high level of customer service to employees and managers via phone and e-mail.

• Employee Service Specialist, Employee Service Specialist Senior

  • Oct 2004 - Oct 2006

  Counseled current and former employees, retirees, and vendors regarding HR, leave of absence, new hire, terminations, payroll, and accounts payable/receivable processes and policies. Possessed a fundamental understanding of employee benefit programs and plans offered including Health Benefits, Pension, WaMu Savings (401k) Stock, and Share Plans

• Helpline, Loss Management

  • Apr 2004 - Oct 2004

  Provided immediate resolutions for telephone bankers with questions regarding company policy, procedure, and unfamiliar issues, assisted in overflow escalated calls and effectively de-escalated calls.

• Telephone Banker Senior

  • Jun 2000 - Apr 2004

  Assisted customers with detailed and general questions, concerns, and changes related to account information and banking needs while providing exceptional customer service in a fast paced and high volume environment.



Lynnwood Recreation Center

• Lifeguard, Swim Instructor

  • 1996 - 2000

  Lynnwood, WA Enjoyed teaching swimming lessons from parent-infant classes all the way up through adults. Provided lifeguard safety to patrons during open swim sessions.