Experience

Hard Rock Hotel & Casino Biloxi

• Hospitality
• 100 - 200 Employee

• Cocktail Server

  • Sep 2021 - Present

  - Greet over 100+ new and existing guests each week - Extensive knowledge of various cocktails, spirits and beers - Provide prompt, friendly, efficient service at all times - Working knowledge of state liquor laws and regulations - Greet over 100+ new and existing guests each week - Extensive knowledge of various cocktails, spirits and beers - Provide prompt, friendly, efficient service at all times - Working knowledge of state liquor laws and regulations



Blue Cross & Blue Shield of Mississippi

• Insurance
• 200 - 300 Employee

• Customer Service Specialist

  • Sep 2020 - Jun 2021

  - Engage with potential/current members to identify issues and offer customized solutions - Manage relationships with potential members, current members, and agents - Use critical thinking skills to determine best course of action needed to resolve an inquiry or complaint - Balance workload to ensure timely responses to internal and external correspondence - Knowledge of regulations, laws, standard practices and products offered - Engage with potential/current members to identify issues and offer customized solutions - Manage relationships with potential members, current members, and agents - Use critical thinking skills to determine best course of action needed to resolve an inquiry or complaint - Balance workload to ensure timely responses to internal and external correspondence - Knowledge of regulations, laws, standard practices and products offered



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Key Manager, Training Specialist, Bartender

  • Jul 2013 - Sep 2020

  - Responsible for overseeing the front-of-house and maintaining customer satisfaction - Trained and developed 50+ staff members on customer service, food and beverage skills and company culture - Boosted sales and built comradery between employees through themed monthly contests - Maintained a store turnover rate of 60% - versus the company rate of 120% - via training programs, positive team environment and frequent performance reviews - Responsible for overseeing the front-of-house and maintaining customer satisfaction - Trained and developed 50+ staff members on customer service, food and beverage skills and company culture - Boosted sales and built comradery between employees through themed monthly contests - Maintained a store turnover rate of 60% - versus the company rate of 120% - via training programs, positive team environment and frequent performance reviews



The University of Southern Mississippi

• United States
• Higher Education
• 700 & Above Employee

• Office Intern

  • Mar 2016 - Dec 2016

  - Sent approximately 30+ promotional packages per month - Assisted on press conferences by taking notes, setting up displays and helping with tech - Edited social media posts and future publications - Answered all phone calls and greeted all visitors within a timely manner - General assistant to the Event Planner, Graphic Designers and Marketing Manager - Sent approximately 30+ promotional packages per month - Assisted on press conferences by taking notes, setting up displays and helping with tech - Edited social media posts and future publications - Answered all phone calls and greeted all visitors within a timely manner - General assistant to the Event Planner, Graphic Designers and Marketing Manager