General Manager

• Jul 2023 - Present

Started in Littleton NH, Bella Funk is a aptly name boutique for the Old Port of Portland. If the Old Port is anything, it’s is absolutely a “Beautiful Funk” of the local eclectic vibe. The founding sisters born the idea that fashion and sustainability can coexist in the same space as the spirit of its small batch rendered artists/ vendors Bravely kind, and always joyous. Come depart from the status quo of the mundane. Started in Littleton NH, Bella Funk is a aptly name boutique for the Old Port of Portland. If the Old Port is anything, it’s is absolutely a “Beautiful Funk” of the local eclectic vibe. The founding sisters born the idea that fashion and sustainability can coexist in the same space as the spirit of its small batch rendered artists/ vendors Bravely kind, and always joyous. Come depart from the status quo of the mundane.

Sales Manager

• Sep 2022 - Jul 2023

• Drives store sales performance and profitability through effective team management, operational execution, customer service, and merchandising plans. • Designs and implements sales team strategies to increase customer sales volumes and reach revenue goals, successfully exceeding the KPI for Q4 2022 to over 27% for Q4 2022. • Collaborates with the management team to plan, implement, and execute customer outreach campaigns including, creating shopping events that increase awareness while achieving a customer contact rate over 32%. • Monitored customer outreach campaign performance, working with internal teams on insights and recommendations. • Analyzes store reports leveraging the store’s historical sales data with current sales goals to establish achievable goals for individual and team performance. • Building, leading, and coaching a sales team through training and mentoring. • Ensures the sales team maintains complete and accurate customer data within the CRM and adhere to established sales processes and practices. Show less

Bridal Sales

• Aug 2021 - Nov 2022

• Top Consultant 2022, Q2/Q3 across the entire organization with a productivity score of 361%. • Exceeded 2021 Q4 sales, reaching 361%, 141 units at $149K with an 88% closing ratio. • Optimized sales and after-sales care account management, working with customer service and alterations teams until the gown is delivered. • Coached and mentored stylists on how to be more successful in their appointments. • Top Consultant 2022, Q2/Q3 across the entire organization with a productivity score of 361%. • Exceeded 2021 Q4 sales, reaching 361%, 141 units at $149K with an 88% closing ratio. • Optimized sales and after-sales care account management, working with customer service and alterations teams until the gown is delivered. • Coached and mentored stylists on how to be more successful in their appointments.

General Manager

• May 2021 - Mar 2022

Sales/Design and Marketing

• Mar 2020 - May 2021

• Optimized day-to-day customer projects, design services, marketing initiatives, and follow-up to create increased product volumes. • Maintained a conversion rate of 51 % with documented high customer satisfaction. • Provided daily social media engagement with the community using posts, stories, and tweets. • Optimized day-to-day customer projects, design services, marketing initiatives, and follow-up to create increased product volumes. • Maintained a conversion rate of 51 % with documented high customer satisfaction. • Provided daily social media engagement with the community using posts, stories, and tweets.

Business Development

• Jul 2018 - Feb 2020

New Business Account Manager

• Mar 2017 - Jul 2018

To be the first warm, friendly voice of the Wayfair Professional Program welcoming newly enrolled business into the program and educating them on the program while prompting them to activate their program and utilize Wayfair by forecasting their purchasing through the program. Creating an urgency to close for hard goods and accessories based primarily in the Hospitality and Property Management Market. Introduces and discovers the needs of outbound warm leads and present the avenues for the business programs offered. Demonstrates the values of the company while diving into future projects and needs of the business. Maintain open contact though out a book of business of 1100 business clientele scaling from 1 to 10,000 employees and marketing to their verticals. Create follow-up contact as well as upselling suggestions through various contact methods. Overcome objections to price, availability, and competition by promoting the value of the program and available selection. Create quotes and market associated products while looking for ongoing opportunities for businesses in my book of business. Follow-up on non-closing quotes to discover why they did not close and overcome the objections of the refusal to purchase. Field customer post-sale complaints and product issues and make sure they are handled to the customer's satisfaction. Contact customers when system generated information is presented regarding their interest in products or have items saved in a cart without a timely purchase to persuade them to purchase or discover a larger need. Consistently hit or exceeded revenue and call metrics with a 97% connection rate and above goal repeat sale rate on account levels. Onboard and activated Wayfair's second largest new business of 2017, Rent Feather. Created and upsold his initial purchases and assisted with negotiations with suppliers for availability, sell-through, and special orders on key SKU's. Show less

Business Development Associate

• Jul 2016 - Mar 2017

• Engage and develop relationships with business customers to create a customer-centric experience with an online platform in a team based environment. • Market a b2b program that was developed for specific verticals and assist the customers with the process.• Create contacts and use top-down consultative selling techniques to assist the customer in their business needs. • Utilize Microsoft office, google hangouts, Salesforce and tenfold to exceed my designated metrics. While working in an open collaborative workspace. Show less

Owner / Manager

• Aug 1989 - Aug 2015

OWNER/MANAGER - FINER POINTES INC 8/1989 to 10/2015 " Owned and operated a specialty boutique. " Maintained the largest B2B and B2C brick and mortar and online retail/wholesale for the State of Maine. " Set up Pop up retail events and seminars for 300 New England based dance studios and conventions. " Maintained a bi-weekly email campaign and targeted top spenders with associated product cross-selling. " Maintained inventory for store with 350K+ annual retail sales utilizing "Open to Buy". " Created instore events and promotions utilizing new product launches and co-op advertising through vendors. " Targeted yearly high volume by creating packages tailored to events and camps. " Upsold accessories that enhanced the destination items. " Engaged customers by educating and marketing as they progress in their dance career creating a path to repeat sales in an atmosphere of expertise. " Branded white labeled product offerings through vendors to maximize profit margins. " Utilized customer management software to activate dormant customers through various communications and offerings. " Created a method to fit pointe shoes for correct alignment from a set of assessments that showed a pass/fail to the dancer as to their ability. " Created and maintained "punch cards" for high volume merchandise to maintain interest and customer loyalty. " Overcame objections of online lower priced retailers both on the B2C and the B2B markets, successfully setting up stores in dance studios as well as month-ly based ordering platforms. Show less