Experience

Lalibela Game Reserve

• 1 - 100 Employee

• Social Media & Reservations

  • Nov 2018 - Present

  When I joined Lalibela in November 2018, I started off in the Reservations Department. In 2021, when we were going through the Covid-19 crisis, I then became involved in the Social Media Department when we restructured our team. I now work for both Departments on a daily basis. Both roles are very diverse and time-consuming and require excellent organisational skills and time management. My Reservations Department responsibilities include: * Reservations (Email & Telephonic) – Direct guests (Local and International) and Agent bookings. * Preparing quotations and invoices. * Receipting and following up on payments. * General administrative duties (Filing, receipting, opening and maintaining files). * Sending guests feedback letters after check out (Guest liaison). * Monitoring the online chat and responding to enquiries. * Compiling spreadsheets for the Director. (Social Media experience 2021 - Present) My Social Media Department responsibilities include: * Planning all social media content for Facebook and Instagram on a monthly basis. * Updating the website when needed (Using Wordpress). * Creating website pages for relevant advertisements. * Compiling Facebook advertisements on Ads Manager and monitoring their daily performance. * Designing advertisements for Facebook Sponsored Ads as well as for online marketing publications.  * Writing blogs for the website. * Responding to Tripadvisor, Booking.com and Google Reviews. * Updating the Wetu Online Brochure and Booking.com platforms when needed. Show less



Datnis Nissan

• King Williams Town

• Administration Assistant

  • Aug 2018 - Nov 2018

  I took on this position as a temporary Administrative Clerk at Datnis Nissan as I was unemployed due to being retrenched from my previous position. This position was a learning curve for me, as it was in a different industry from what I was used to. I learnt many valuable skills in this position. Due to this role being something completely new, I was complimented on being able to adapt to a new work environment and learn systems that I was not familiar with, in a short space of time. I believe this shows my ability to adapt to new work environments and furthermore shows that I am a quick learner when it comes to learning tasks/industries outside of my expertise. My main responsibilities included working for the Total Petrol Station as there was one on site at the Datnis Nissan Dealership. My responsibilities included: * Receipting payments from customers and driveway shift totals. * Counting of all cash on a daily basis. * Daily banking of all cash from customers and driveway shifts (Total Petrol Station). * Closing driveway shifts (Total Petrol Station) on a daily basis and processing all information on Excel spreadsheets. * Processing driveway shifts (Total Petrol Station) on Evolve and ISIS Systems. * Check and file invoices for various departments. * Assist with creditors and month-end debtor's statements. * General office administration (filing, receipting, errands). Show less



Bucklands Private Game Reserve

• Grahamstown Area, South Africa

• Lodge Manager

  • Feb 2017 - Mar 2018

  Bucklands Private Game Reserve was a small, family-owned game reserve situated near Grahamstown in the Eastern Cape. The reserve had a four-bedroom lodge and a tented camp with four tents. Due to it being a small business, my role as Lodge Manager was diverse and required me to be an all-rounder and cover various responsibilities. I got retrenched from my position as Lodge Manager due to the business facing financial difficulties. My responsibilities included: * Managing staff by assigning and overseeing daily tasks. * Planning menu's prior to guest's arrival as we did not have a chef. The Lodge Manager was responsible cooking for the guests. * Preparing and cooking all meals for guests (Breakfast, high tea and a 3 course dinner). * Monthly stocktaking in various departments of the lodge. * Purchasing all lodge supplies from suppliers - We did not receive deliveries. * Calculating monthly salaries and performing general HR duties. * Office administration - preparing guest documents, month-end and general office duties. * Hosting both International and local hunters and Ecotourists - This included welcoming them on arrival and engaging with them throughout their stay until departure. * General farm duties - The reserve had a breeding herd of buffalo and sable so when there were no guests in the lodge I had to assist with feeding the breeding herds and other general farm duties such as basic maintenance and ensuring that the lodge gardens were well kept. Show less



Amakhala Game Reserve

• South Africa
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Nov 2016 - Feb 2017

  I started my first official position after university at Hlosi Game Lodge. The lodge is situated on Amakhala Game Reserve, approximately 80 kms from Port Elizabeth. Even though I only worked as Duty Manager for a short period of time, I learnt many valuable skills. My responsibilities included: * Oversee daily duties of all staff in various departments. * Welcoming guests on arrival and completing the check in and check out procedures. * Room inspections prior to guests’ arrival. * Monthly stocktaking. * Receiving and recording of guest’s payments via speed point or cash. * Office administration such as planning guests' arrivals, filing and preparing guests' documents. * Daily reporting to various departments at Head Office. (Marketing, sales, finance, occupancy). Show less