Jenna White
Human Resources Operations Manager at City of Lakewood- Claim this Profile
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Bio
Credentials
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SHRM Senior Certified Professional (SHRM-SCP)
SHRMFeb, 2017- Oct, 2024
Experience
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City of Lakewood
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United States
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Government Administration
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400 - 500 Employee
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Human Resources Operations Manager
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Jan 2022 - Present
Member of the Core Team to implement Workday at the City of Lakewood, including HCM, Talent, Recruiting, Time Tracking, and Absence. Responsible for managing recruiting, training, workforce planning, performance management, and employee relations functions. Reviews, analyzes and develops programs, policies, operations, and forecasts departmental progress with regard to stated objectives and future needs of the organization. Leads the training and development of supervisors to… Show more Member of the Core Team to implement Workday at the City of Lakewood, including HCM, Talent, Recruiting, Time Tracking, and Absence. Responsible for managing recruiting, training, workforce planning, performance management, and employee relations functions. Reviews, analyzes and develops programs, policies, operations, and forecasts departmental progress with regard to stated objectives and future needs of the organization. Leads the training and development of supervisors to provide growth and long-range development of employees. Provides recommendations to leaders regarding human resources matters, best business practices and organizational development consistent with the organization's practices and processes.
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Lead Human Resources Business Partner
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Jan 2018 - Dec 2021
Provide Human Resources support to 950 employees and work closely with departments to advise on policy issues, employment and federal regulations and support supervisors on employee issues, ensuring practices are consistent with legal and regulatory requirements and the City's strategic vision. Manage recruitment process, screen applications/resumes, advise supervisors on recruitment process, salary setting, etc. Engage and retain employees by providing opportunities for growth… Show more Provide Human Resources support to 950 employees and work closely with departments to advise on policy issues, employment and federal regulations and support supervisors on employee issues, ensuring practices are consistent with legal and regulatory requirements and the City's strategic vision. Manage recruitment process, screen applications/resumes, advise supervisors on recruitment process, salary setting, etc. Engage and retain employees by providing opportunities for growth and ensuring a satisfactory career path. Mediate employee issues in designated departments to resolve problems, develop employees or recommend disciplinary action. Provide leadership and expertise in human resource disciplines. Serves as an internal consultant to solve performance issues. Supervise and support Human Resources Front Desk staff.
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Senior Human Resources Business Partner
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Jun 2013 - Jan 2018
Provided senior-level professional support to client groups to coordinate employment activities and developing recruiting strategies, employee relations consulting to employees and supervisors. Ensured compliance with applicable labor laws and regulations. Collaborated with organization leadership to prepare annual workforce planning efforts. Provided leadership, expertise, and consultation in a variety of human resources disciplines including but not limited to talent… Show more Provided senior-level professional support to client groups to coordinate employment activities and developing recruiting strategies, employee relations consulting to employees and supervisors. Ensured compliance with applicable labor laws and regulations. Collaborated with organization leadership to prepare annual workforce planning efforts. Provided leadership, expertise, and consultation in a variety of human resources disciplines including but not limited to talent management, recruiting, performance management, and organizational effectiveness. Interpreted and explained federal laws (ADA, FMLA, City of Lakewood Personnel Policies, Administrative Regulations, and other human resources policies and procedures) to supervisors and team members. Provided guidance and input on department restructures, workforce planning and succession planning. Conducted investigations of complaints, discrimination, and misconduct/performance issues that included scope identification, facilitating interviews, creating appropriate documentation, and recommending appropriate action.
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The Mirage
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United States
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Hospitality
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500 - 600 Employee
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Employee Relations Specialist
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Apr 2011 - Jun 2013
Provide HR support to approximately 4,500 employees. Working directly with 13 departments to ensure compliance with The Mirage standards, the collective bargaining agreement, state and federal laws. Manage the Employee Relations process in compliance with corporate HR policies. Consult with management on policy interpretation and labor relations strategies. Conduct due process investigations ensuring proper disciplinary actions are administered fairly, and in accordance with… Show more Provide HR support to approximately 4,500 employees. Working directly with 13 departments to ensure compliance with The Mirage standards, the collective bargaining agreement, state and federal laws. Manage the Employee Relations process in compliance with corporate HR policies. Consult with management on policy interpretation and labor relations strategies. Conduct due process investigations ensuring proper disciplinary actions are administered fairly, and in accordance with company policies and the collective bargaining agreement. Investigate employee allegations to discover the root of issue and take appropriate steps to resolve. Review disciplinary actions for employees to ensure fairness, consistency, and compliance. Arrange for reasonable accommodations as required by the Americans with Disabilities Act. Process Medical Leave of Absences and Requests for Leaves under the Family and Medical Leave Act.
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Employee Communications Specialist
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Oct 2009 - Apr 2011
Reported directly to the Manager of Employee Services to successfully create engaging communications for all 4,500 employees from line-level to upper management. Executed strategic communication plans to educate employees on new programs and property development. Responsible for brainstorming, writing, and editing internal communications for employees including a monthly newsletter, quarterly green newsletters, daily pre-shift materials, Employee Communications Campaigns, and Welcome and… Show more Reported directly to the Manager of Employee Services to successfully create engaging communications for all 4,500 employees from line-level to upper management. Executed strategic communication plans to educate employees on new programs and property development. Responsible for brainstorming, writing, and editing internal communications for employees including a monthly newsletter, quarterly green newsletters, daily pre-shift materials, Employee Communications Campaigns, and Welcome and Promotion Announcements for Management. Planning, organizing and facilitating employee events including Employee Appreciation Events, the Launch of the new Player Loyalty Program, and Employee of the Month & Year events.
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Employment Clerk
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Dec 2008 - Oct 2009
Answering phones in the call center, updating applicant information, assisting with inviting applicants to interview. Answering phones in the call center, updating applicant information, assisting with inviting applicants to interview.
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Rodale Inc.
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United States
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Book and Periodical Publishing
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100 - 200 Employee
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Intern at Men's Health
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2007 - 2008
Researched and wrote articles for the front-of-book sections, Assisted editors with research packs, interviewed top sources for articles. Researched and wrote articles for the front-of-book sections, Assisted editors with research packs, interviewed top sources for articles.
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American Cancer Society
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United States
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Non-profit Organizations
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700 & Above Employee
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Voluntary Relay for Life - Entertainment Chair
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Sep 2005 - Apr 2007
Scheduled and coordinated a successful 12-hour entertainment schedule to engage and entertain 12,000 college students and family members including a comedy act, bands, games, candle light vigil, and walk. Scheduled and coordinated a successful 12-hour entertainment schedule to engage and entertain 12,000 college students and family members including a comedy act, bands, games, candle light vigil, and walk.
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Education
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2017 - 2020
University of Denver
Master's degree, Organizational Leadership -
2003 - 2007
University of Missouri-Columbia
Journalism, Magazine
Community
