Experience

Billhighway

• United States
• Financial Services
• 1 - 100 Employee

• Associate Developer

  • Mar 2022 - Present

  - Contribute to an ongoing Automation/Efficiency project, streamlining manual processes through the development of back-office pages, console applications, and SQL agent jobs, resulting in up to 75% reduction in turnaround times for routine tasks. - Collaborate closely with cross-functional teams to provide tier three support and resolve bugs within the application - Write automated unit and integration tests to ensure the robustness and reliability of new and existing featuresets -… Show more - Contribute to an ongoing Automation/Efficiency project, streamlining manual processes through the development of back-office pages, console applications, and SQL agent jobs, resulting in up to 75% reduction in turnaround times for routine tasks. - Collaborate closely with cross-functional teams to provide tier three support and resolve bugs within the application - Write automated unit and integration tests to ensure the robustness and reliability of new and existing featuresets - Author comprehensive documentation for both new and existing features and processes - Effectively communicate system bug details and resolutions to internal teams - Proactively monitor and fine-tune SQL Server job alerts, identifying and remedying failures

• Application Support Specialist

  • Jan 2021 - Mar 2022

  • Provide support to client-facing teams to troubleshoot and remediate customer-facing issues. • Work with internal teams to resolve system issues, provide reports, and configure system data. • Identify and work with Development team to automate or streamline manual processes using various solutions (SQL agent jobs, internal pages, stand-alone programs, etc.). • Ensure data integrity between partner APIs. • Use software development background to develop tools for internal teams… Show more • Provide support to client-facing teams to troubleshoot and remediate customer-facing issues. • Work with internal teams to resolve system issues, provide reports, and configure system data. • Identify and work with Development team to automate or streamline manual processes using various solutions (SQL agent jobs, internal pages, stand-alone programs, etc.). • Ensure data integrity between partner APIs. • Use software development background to develop tools for internal teams to use. • Use infrastructure background to configure and manage automated uploads of client requested reports to cloud SFTP server • Build SQL reports for both internal and external use.

• Junior Application Support Specialist

  • Aug 2018 - Jan 2021

  Troy, MI

• IT Associate

  • May 2016 - Aug 2018

  • Wrote automation scripts to backup domain device configurations • Managed configurations, call flow, and ACD queues in Mitel PBX • Designed and managed Interactive Voice Response (IVR) system used by clients • Traveled to and integrated remote office network with HQ domain • Lead triage and service of incoming support requests from user base of 70 employees • Managed system backups, antivirus compliance, phishing defense systems, and network management consoles; remediated any… Show more • Wrote automation scripts to backup domain device configurations • Managed configurations, call flow, and ACD queues in Mitel PBX • Designed and managed Interactive Voice Response (IVR) system used by clients • Traveled to and integrated remote office network with HQ domain • Lead triage and service of incoming support requests from user base of 70 employees • Managed system backups, antivirus compliance, phishing defense systems, and network management consoles; remediated any received alerts • Regularly patched and maintained system footprint of over 300 virtual machines located in COLO facilities and cloud infrastructures to comply with PCI level one standards

• IT Intern

  • May 2015 - May 2016

  • Provided level 1 helpdesk support to user base of ~70 employees • Managed on-boarding of new employees • Built and configured new user workstations