Experience

AML Analytics

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Operations Specialist

  • Oct 2023 - Present

  Málaga, Andalusia, Spain Bridging the need between the services offered and all of our customer’s technical requirements and needs. My responsibilities are but not limited to: 1. Work closely with the Sales Team to support customers through the onboarding process to ensure a seamless process. 2. Provide training to clients demonstrating the use of our onboarding platforms in line with market and regulatory developments. 3. Embedding the adoption of products and services aligning with each customer’s… Show more Bridging the need between the services offered and all of our customer’s technical requirements and needs. My responsibilities are but not limited to: 1. Work closely with the Sales Team to support customers through the onboarding process to ensure a seamless process. 2. Provide training to clients demonstrating the use of our onboarding platforms in line with market and regulatory developments. 3. Embedding the adoption of products and services aligning with each customer’s objectives 4. Brainstorm and execute new ideas to drive the customer's onboarding experience. 5. Act as the central contact point for all and any technical formatting questions and ad hoc cross-border projects involving different parties internally and externally. 6. Generating Formats based on the customer's system requirements and mapping result files by using REGEX. Show less



Gaming Innovation Group

• Malta
• Gambling Facilities and Casinos
• 400 - 500 Employee

• Senior Customer Support & KYC Advisor

  • Sep 2023 - Oct 2023

  Marbella, Andalusia, Spain

• Customer Support & KYC Processing Agent

  • Mar 2022 - Sep 2023

  Marbella, Andalusia, Spain My role as a Customer Service & KYC Processing Agent has been greatly interesting and exciting to grow into. I have been able to vastly expand my knowledge and skills in all of the areas I have had the pleasure to learn about thus far. The continuous training in different areas keeps me excited to grow my expertise and allows me to expand my ability to provide a customer-focused service. My current roles include, but are not limited to: - Identify & assess customers' needs to achieve… Show more My role as a Customer Service & KYC Processing Agent has been greatly interesting and exciting to grow into. I have been able to vastly expand my knowledge and skills in all of the areas I have had the pleasure to learn about thus far. The continuous training in different areas keeps me excited to grow my expertise and allows me to expand my ability to provide a customer-focused service. My current roles include, but are not limited to: - Identify & assess customers' needs to achieve satisfaction - Performing checks on customer accounts - Working in a fast-paced B2B focused environment. - Monitor the progress and ensure KPIs and SLAs are met - Requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level - Monitor, Process & Evaluate payments for the Customer



THE I/O

• Wellness and Fitness Services
• 1 - 100 Employee

• Member Experience Agent

  • Jul 2021 - Mar 2022

  Marbella, Andalusia, Spain My role as a Member Experience Agent (MEA) was a central part of the Members Relations Team. I helped manage the startup of the establishment, as well as to organize the opening event. The main objective of an MEA is to ensure our members have a smooth experience by responding to a wide variety of member requests by accurately assessing the member’s needs and then adding a personal recommendation and touch to achieve maximum member satisfaction while complying with the company's… Show more My role as a Member Experience Agent (MEA) was a central part of the Members Relations Team. I helped manage the startup of the establishment, as well as to organize the opening event. The main objective of an MEA is to ensure our members have a smooth experience by responding to a wide variety of member requests by accurately assessing the member’s needs and then adding a personal recommendation and touch to achieve maximum member satisfaction while complying with the company's policies. Some of my everyday roles include: - Handling & resolving all member interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. - Resolving customer complaints; assist members in all inquiries in connection with gym/club services, hours of operations, classes offered, in-house events, directions, etc. - Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services. - Development of the product & service - Creation & review of the company's standards and procedures - Communicating with suppliers and providers - Sales & Administration - Event planning and coordination Show less



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Hostess And Waitress Trainee

  • May 2019 - Sep 2019

  Marbella Area, Spain I worked as a Hostess & a Waitress. My role included: - Greeting & check-in of guests - Maintaining a close view of the hotel's registry books - Answering all-rounded questions about the hotel and area - Assisted with events - Serving customers needs - Providing detailed information of menus



Six Senses Hotels Resorts Spas

• Thailand
• Hospitality
• 700 & Above Employee

• Office Administrator

  • Mar 2019 - May 2019

  Marbella Area, Spain My role at Six Senses Spa, Marbella was: - Greeting & check-in guests - Recommendation of different services and products per the guest's needs - Vast knowledge of services and products provided - Sales of clothing and cosmetic items - Accounting - Scheduling - Administrative work - Handling of complaints - Knowledge of area and recommendations