Practice Lead (Director)

• Feb 2023 - Present

monday.com Team Lead and Program Manager • Project Manager • Customer Success Manager

• Jan 2019 - Present

Lead a team of implementation consultants to establish a successful global monday.com practice. Created a profitable new revenue source by adding 60+ new customer logos and professional services projects in the first 6 months. Utilized excellent customer experience practices to achieve optimum client growth. Managed and coordinated 100+ technology implementation projects annually with multiple stakeholders across several business areas. Used monday.com and Workfont to deliver business-critical software solutions and professional services projects ahead of schedule.

Customer Success Manager

• 2018 - Feb 2023

Account Executive (Client Success Manager)

• Nov 2016 - Feb 2023

Executed strategic customer account management for 50+ enterprise organizations. Leveraged authentic proactive communication, stakeholder management, strategic planning, and change management. Helped clients realize their Digital Asset Management, work management, and creative operation business goals, and achieve +300% ROI on technology investments.

Office Manager • Executive Assistant • Events Manager • Program Manager - Interns

• Mar 2016 - Oct 2016

Revised Sales enablement procedures, and streamlined communication from clients to internal stakeholders. Revised the management process for events. Refined daily operations for this fast-paced, dynamic, and innovative tech startup increasing efficiencies by 40% as the team navigated creating a new location-based social software category. Utilized subject matter expertise in technology sales processes, marketing and creative operations, events management, and project management to save 4+ hours a week for the Chief Revenue Officer, Chief Marketing Officer, and the VP of Product Development. Assisted and advised on all business aspects throughout the customer journey. Spearheaded and cultivated the summer internship program for recruiting engineers in a competitive ecosystem. Ensured 80% acceptance rate, and increasing business productivity by 30% during intern residency.

Owner & CEO

• Aug 2010 - Oct 2013

BYY's gave me the opportunity to start my own business while living abroad in Sweden. What started as a home business after the birth of my first daughter turned into a successful retail store and Webshop that gave me the opportunity to have my 2nd daughter at the office with me during her first year of life. This venture turned into a profitable small business that I sold when the girls started preschool and we returned to the US and I continued my career in the software industry. Being the sole employee I was responsible for all aspects of the business. Roles and Responsibilities: Managed all operations for my retail store and webshop.

Marketing & Channel Sales Director

• Dec 2006 - Nov 2008

Roles and Responsibilities: Reported directly to the CEO to support all sales, marketing, and PR efforts. Managed the international channel of reseller partners. Produced content for web and print collateral. Wrote and managed distribution of press releases. Roles and Responsibilities: Reported directly to the CEO to support all sales, marketing, and PR efforts. Managed the international channel of reseller partners. Produced content for web and print collateral. Wrote and managed distribution of press releases.

Business Development Manager

• Sep 1999 - Sep 2006

Roles and Responsibilities: Identified and pursued new sales prospects and business partners. Managed lead distribution to international reseller channel partners. Tracked all channel distributed sales leads. Interacted with clients by phone, email, site visits, tradeshows, and conferences. Conducted product demonstrations for customers, industry partners, and the press. Created and implemented call projects for inside sales. Managed annual maintenance and support program. Qualified all incoming sales calls.

Customer Service Manager

• Jun 1997 - Sep 1999

Roles and Responsibilities: Helped clients find housing by providing monthly subscriptions to a property database. Managed 13 Customers Service Representatives. Maintained database of clients and properties. Continually researched housing trends and Bay Area neighborhoods. Roles and Responsibilities: Helped clients find housing by providing monthly subscriptions to a property database. Managed 13 Customers Service Representatives. Maintained database of clients and properties. Continually researched housing trends and Bay Area neighborhoods.