Experience

Resorts World Bimini

• Bahamas
• Travel Arrangements
• 1 - 100 Employee

• Revenue Auditor

  • Dec 2022 - Present



Taxfam

• United States
• Accounting
• 1 - 100 Employee

• Office Manager

  • Nov 2019 - May 2022

  • Maintains office services • Organizing office operations and procedures • Preparing payroll • Controlling correspondence • Designing filing systems • Reviewing and approving supply requisitions • Assigning and monitoring clerical functions • Maintains office services • Organizing office operations and procedures • Preparing payroll • Controlling correspondence • Designing filing systems • Reviewing and approving supply requisitions • Assigning and monitoring clerical functions



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2018 - Nov 2019

  •Provide leadership and support for Guest Service Agents and ensures GSAs are performing their job tasks •Assists FOM with conducting GSA Training and prepare and administer annual colleague review •Investigates and dissolves disputed charges on guest accounts •Handle and resolve guest concerns/comments •Proactively gathers guest profile information to than use to completely delight guests •Communicate all group information/billing arrangements and special requirements to GSAs •Provides potential guests with tours of the hotel property and guest rooms •Exchange foreign currency •Cover overnight shifts as needed Show less



Conrad Chicago

• United States
• Hospitality
• 1 - 100 Employee

• • Jul 2017 - Mar 2018

• • Feb 2016 - Aug 2017



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Apr 2014 - Apr 2017

  •Greet guests and patrons as they arrive •Manage the registration process •Ask for identification and ensure that the provided credentials are accurate •Handle guest check-ins and check-outs appropriately •Operate hotel switchboard, take calls and provide information and transfer phone calls •Compute bills and take payments •Provide guests with directions around the hotel •Contact housekeeping and maintenance departments when a problem is reported •Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Show less