Experience

New Mexico Public Education Department

• United States
• Government Administration
• 1 - 100 Employee

• Licensure Bureau Manager

  • May 2022 - Present

  The Manager of Licensure and Backgrounds is responsible for oversight and leadership of the Licensure and Background Bureaus which are responsible for reviewing a processing an average of 12,000 background checks and licensure applications a year. A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities. Ensures every educator has a cleared background and is fully licensed by -Recruiting, hiring, training and supervising licensure consultants and backgrounds specialists -Reviewing FBI background checks and related documents to ensure all applicants have a background cleared by the department -Referring applications to the Investigations Bureau for further review in cases where a background can't be cleared - Reviewing applications to ensure they are in compliance with state statute -Developing communication protocols for staff to ensure applicants, educators, and LEAs receive timely support and guidance - Assigning applications to licensure consultants to ensure efficient processing -Working with internal IT team and external vendor to ensure the Licensure Portal functions properly and is consistently improved to meet the needs of applicants and educators -Providing technical assistance and support to LEA HR leaders, superintendents, charter school leaders, and applicants -Ensures the alignment of current policies with the strategic plan and the national education landscape by -Working closely with the Assistant Director of Educator Quality to review rule related to licensure and educator preparation -Engaging stakeholders within and outside the agency to identify other recommendations -Providing recommendations for updates to the Director of Educator Quality and the Director of Policy -Working with the Policy Division to make updates through the rule making process. Show less



NM Public Education Department

• Santa Fe, New Mexico Area

• Education Administrator

  • Oct 2017 - Present

  • Determine qualifications for and issues licenses to teachers, administrators, and other instructional personnel in New Mexico. This includes evaluating transcripts, assessing requests from applicants and educators to determine eligibility for initial or continuing licensure, additional licensure, and/or modification for existing licensure. • Consult with teachers and human resources departments in meeting licensure qualifications of candidates.  Outreach to districts to understand licensing regulations, processes, and provide consultation to license candidates in meeting requirements. • Process assigned licensure applications daily  Applications received through mail will be screened same day and checklists completed • Expected to interpret laws, rules and regulations when issuing licenses. The employee will evaluate professional credentials of educators to determine the applicant’s eligibility for initial licensure, additional licensure, and continuing licensure. • Corresponds with customers regarding individual inquiries about licensure and additional documents needed to issue a license.  Respond to calls and emails returned with 24-48 hours • Responsible to assist with scanning and or indexing of documents into the imaging system to ensure that all incoming mail and other paper documents are filed into the proper applicant's file. • Consult with district regarding discrepancies with teacher licenses. • Establish quality control to ensure that licenses are appropriately issued and completed in a timely manner. • Produce issued licenses for administrators, teachers, and all instructional support staff, technical assistance, internal team consultation and quality control. • Complete internal audits of employees and licensee's files for 40/80/120-day reporting for district and charter schools Show less



Jemez Mountains Electric Cooperative, Inc.

• United States
• Utilities
• 1 - 100 Employee

• Executive Assistant

  • Aug 2010 - Jun 2016

  • Oversees the process of customer/member payments thru mail, depositories, counter, and drive-thru and from all Cooperative collectors. • Assured all customer/member calls concerning connects, disconnects, reconnects and payments collected are handled promptly, precisely and courteously by this department. • Assures that the service charge, collections of customer/member accounts made by cashier department and other Cooperative collectors are accurate with established policy. • Establishes services orders to connect, reconnect and disconnect accounts are done accurately. • Contact service personnel out in the field via radio for reconnects. • Maintained Cash Management Policies/Procedures for all district offices. • Supervised the Receptionist, General Office Assistant and Cashiers. • Delivered exceptional customer service. • Answered incoming telephone inquiries. Continued on next page • Maintained the annual activity calendar for the General Manager, Staff Managers and Board of Trustees and arranged meetings for the General Manager and Board of Trustees with public officials, state legislators and affiliated organization as requested. • Transcribed and typed correspondence, reports and other assignments from the General Manager, Staff Managers and Board of Trustees, as well as, answering routine correspondence. • Made travel and lodging arrangements for General Manager, Staff Managers (their employees) and Board of Trustees. • Assisted with the IT department as a desktop support liaison, with the collaboration of the Process Analyst for all district offices, for computer and basic server troubleshooting. Show less



New Mexico State Personnel Office, Career Services Bureau

• United States
• Government Administration
• 700 & Above Employee

• Office Administrator

  • Dec 1997 - May 2009