Experience

Compass Financial Solutions
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Client Services Manager

  • Jun 2021 - Present


Vine Invesment Planners

• Australia
• Financial Services

• Corporate Services Manager

  • Jun 2009 - 2021

  Key Responsibilities: • Manage the team members of a corporate office • Identify, manage, and mitigate key compliance risks by coordinating and undertaking risk assessments and taking necessary actions to address identified areas of concern • Maintain excellent working relationships with Clients, Service providers, external Professional Associations, Team Members and other Stakeholders • Provide assistance and solutions for team training to ensure efficient and compliant operations across all practices • Drive process efficiency and coherence within the corporate services team • Responsible for coordinating and overseeing compliance related monitoring initiatives and activities across the Vine practices • Responsible for the investigation and facilitation of the end to end complaints resolution process, including management of the client experience. • Developing suitable financial planning strategies and implementation • Provide quality and compliant statement of advice documents • Quoting and product research Show less