Experience

QualityIP

• United States
• Information Technology & Services
• 1 - 100 Employee

• Procurement

  • Feb 2021 - Present

• Dispatch Manager

  • Sep 2020 - Feb 2021



Broadband Hospitality

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Assistant to VP of Logistics and Procurement

  • Jul 2018 - Sep 2020

  Assist with logistics and handle all the procurement of equipment for the company. Worked directly with Vendors on products, negotiating pricing. Reconciled projects as they were completed. Use Microsoft, Quickbooks, and Connectwise database daily. Other tasks: managed and recorded all company assets. Handle all Nomadix renewals for clients. For projects that require Vtech phones, handle all coordination of faceplates directly with clients. For clients that require remotes, handled orders and programmed.

• Inside Sales Representative

  • Nov 2017 - Jul 2018

  Main role is to handle all small parts orders, collaborated through our 24/7 helpdesk. Quotes are generated and sent out to clients, along with weekly reminders, before placing order for parts. Maintain In-house accounts of clients: making sure contracts are up-to-date, meeting brand standards and to ensure high levels of guest satisfaction. Oversee Vtech phones and faceplates from quote to installation. Just recently started administering Nomadix equipment renewals for clients.

• Client Relations Representative

  • Jun 2017 - Nov 2017

  To ensure clients receive assistance in a helpful and efficient manner.Responsibilities/Duties:-Attend Meetings for NOC(helpdesk) Operations, Project management, and one-on one meetings with large clients.- Keep up-to-date information on new Marriott properties-Ensure Marriott GPNS Certifications are completed, documented and disbursed to all appropriate parties. -Regular check ins/follow-ups with clients by phone and email.-Perform random audits on Tier 1 an Tier 2 calls within the NOC,Track and report results on a weekly basis.-help to orchestrate training plans for the NOC, when necessary.-Other duties as assigned.

• Tier 1 Helpdesk Agent

  • Nov 2016 - Jun 2017

  Worked as a dedicated Help desk technician, that covered all scopes below. Worked directly with hotel staff and guests over the phone to resolve issues. My specialty was DTV, handling Tier two tickets, along side programming boxes and shipping units to clientsscopes of work Internet, TV, GRE , PBX, CCTV, AV, LV, Bandwidth, SIP, IVR, Back Office.



Cetis, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Global Database Coordinator

  • Dec 2015 - Sep 2016

  Managed the CRM Database of all accounts, ensure all information is up-to date.-Received several brand hotel documents for (starwood, marriott, IHG, etc) to document and disburse to the sales team.-Coordinated all training for new hires in the CO headquarters and over seas. (Singapore, Malaysia, few other areas)-More responsiblities

• Strategic Account Support Specialist

  • Mar 2014 - Dec 2015

  Manage Accounts here at Cetis in the States Ohio, Michigan, Illinois, Wisconsin & Indiana. Mainly for the industry of Hospitality, but also handle Resellers and Gold Level Dealers in my Territory.



Hay's Orchard

• United States
• Food and Beverage Services

• Line Worker

  • Oct 2013 - Nov 2013

  Seasonal (temp) Job- Worked on the line to fill orders for Apple cider. Put jugs on conveyor belt, hand label, apply caps to jugs, and box jugs. Assembled boxes for deliveries. Also did daily functions of breaking down equipment and machines for cleaning. Seasonal (temp) Job- Worked on the line to fill orders for Apple cider. Put jugs on conveyor belt, hand label, apply caps to jugs, and box jugs. Assembled boxes for deliveries. Also did daily functions of breaking down equipment and machines for cleaning.



O'Charley's

• Restaurants
• 1 - 100 Employee

• Hostess/server/togo

  • Sep 2012 - Oct 2013

  Seated guests, answered phone calls, take reservations, waited tables, serve bar drinks, prepared take out orders, run cash register and break change for servers. Seated guests, answered phone calls, take reservations, waited tables, serve bar drinks, prepared take out orders, run cash register and break change for servers.



Sheely's Furniture & Appliances

• United States
• Furniture
• 1 - 100 Employee

• Customer Service

  • Sep 2011 - Mar 2012

  Set up Customer deliveries, repairs and truck routes for the deliveries. Filed customer purchase history, help customers at window and via email. Organized paperwork, proof read work, used fax and copy machine daily. Set up Customer deliveries, repairs and truck routes for the deliveries. Filed customer purchase history, help customers at window and via email. Organized paperwork, proof read work, used fax and copy machine daily.