Experience

Rock & Brews Restaurants

• Restaurants
• 100 - 200 Employee

• Director Training and Development Manager

  • Apr 2018 - Present

  -Oversee all aspects of training and development for all Southern California locations. -Create training material and establish systems for 16 locations.-Oversee training managers and trainers in each store.-Work in Operations both FOH and BOH.-Collaborate with Culinary Director in all recipe development as well as new menu roll outs.-Facilitate new hire orientation, conduct assessments and evaluations through their training.-Communicates directly with Director of Operations and CEO on performance and results.-Primary corporate form of contact for Franchisee's.

• Franchise Operations Manager

  • May 2016 - Apr 2018

  -Supported all Franchisee's with store visits, store audits, training workshops and customized training materials per region.-Would identify opportunities for sales growth, building guest relations and strengthening company culture.-Managed Corporate travel team while doing new store openings.-Traveled 60% of the time to locations all over the US.- Directly reported to VP of Franchise Operations.

• Field Operations Manager

  • Jul 2013 - May 2016

  -Opened 5 locations.-Traveled 50% of my time in this position.-Created opening needs list as well as all timelines.-Executed all opening training, mock services and Grand Opening events.-Assisted in BOH production schedules, ordering and purveyor lists.-Managed food quality and safety and sanitation standards.-Implemented systems for staff and management ex. food reviews sheets and shift management guidelines.-Implemented company culture.-Created a 51%-er goal for hospitality.