Experience

Horizon Infusions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Desk Manager

  • Mar 2023 - Present

  • Managed daily front desk operations for Horizon Infusions, a leading healthcare facility, ensuring smooth and efficient patient check-in, appointment scheduling, and visitor coordination. • Oversaw a team of front desk staff, providing guidance, training, and support to uphold exceptional customer service standards. • Implemented and maintained efficient systems for managing patient records, insurance verification, and billing, resulting in improved accuracy and reduced errors. • Developed standard operating procedures to streamline front desk processes and enhance overall operational efficiency. • Collaborated with medical staff, nurses, and other departments to facilitate seamless patient flow. • Handled escalated customer inquiries and resolved issues promptly, maintaining high customer satisfaction. • Conducted regular performance evaluations for front desk staff, recognizing achievements and providing constructive feedback for improvement. • Monitored and managed inventory levels of office supplies and equipment, initiating timely orders to ensure uninterrupted operations. • Implemented safety and security measures to safeguard patient information and maintain compliance with privacy regulations (HIPAA). Show less



Cincinnati Eye Institute

• Ft. Wright, Kentucky, United States

• Opthalmologist Technician

  • Dec 2021 - Aug 2022

  • Conducted pre-examination assessments for 20 ophthalmology patients daily, including obtaining medical histories, measuring visual acuity, and performing diagnostic tests such as tonometry, visual field testing, and fundus photography. • Assisted ophthalmologists during various procedures, including assisting with surgeries, applying topical anesthetics, and preparing surgical instruments and equipment. • Operated and maintained ophthalmic diagnostic equipment, ensuring accuracy and adherence to quality control standards. • Educated patients on proper eye care techniques, post-operative instructions, and the proper use of contact lenses and other vision aids. • Administered eye medications and performed specialized procedures such as corneal topography, pachymetry, and OCT imaging. • Managed patient flow, scheduling appointments, and coordinating with other healthcare professionals to ensure efficient and timely care delivery. • Assisted in the selection and fitting of eyeglasses and contact lenses, providing recommendations based on patient needs and preferences. • Maintained accurate and up-to-date electronic medical records (EMR), ensuring proper documentation of patient encounters, test results, and treatment plans. • Collaborated with ophthalmologists and other healthcare providers to provide comprehensive and coordinated care for patients. Show less



Kroger

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2007 - Dec 2021

  • Managed overall operations of a high-volume grocery store, overseeing all departments, including produce, deli, bakery, meat, dairy, and front-end operations. • Implemented effective strategies to optimize store performance, resulting in increased sales and profitability. • Developed and executed staffing plans, including hiring, training, and scheduling of employees, to ensure adequate coverage and exceptional customer service. • Maintained inventory control, monitored stock levels, and implemented efficient ordering and replenishment processes to minimize out-of-stock situations and reduce waste. • Implemented pricing and promotional strategies to drive sales and maintain competitiveness in the market. • Fostered a positive work environment, promoting teamwork, motivation, and employee engagement through effective communication and recognition programs. • Ensured compliance with health and safety regulations, maintaining a clean and organized store environment for both customers and employees. • Analyzed sales data and financial reports to identify areas for improvement and implement appropriate action plans to enhance store performance. • Resolved customer complaints and inquiries promptly, ensuring customer satisfaction and building strong relationships with the local community. • Implemented effective merchandising strategies, including attractive displays and signage, to enhance the customer shopping experience and drive impulse sales. Show less