Experience

Integrative Wellness Group

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Life Skills Coach

  • Mar 2021 - Present

  Helping children and families heal and grow skills for success. Helping children and families heal and grow skills for success.



Self-employed

• Remote

• Property Manager & Owner Enchanted Dreams & Serenity By Seashore

  • Aug 2015 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Manager Strategy and Operations Employee and Customer Experience

  • Jan 2017 - Oct 2020

  Throughout my tenure I acted as a consultant and partner to support driving improvement in the employee and customer service experience. I collaborated directly with our four regional Vice Presidents to ensure our employees and customers were supported and engaged. I was responsible for implementing enterprise wide cost effective employee and customer strategies. I joined this team when we had no best practices in place to support best in class employee or customer experiences. As a result of the programs and strategic efforts, I implemented multiple programs which revolutionized our internal culture and this work contributed to significant improvements in our customer experience. Show less



Comcast

• • May 2014 - Aug 2015

  In this role, I contributed to Company success by managing the development, implementation, and continuous improvement of customer and employee engagement strategies. I collaborated extensively with Field Ops, Training, and Finance leaders to ensure program success. I was committed to ongoing evaluation of initiatives through gathering metrics, detailed progress tracking, and reinforcement strategies to ensure program relevance and ROI success.

• • Feb 2012 - Aug 2015

  As the Operations Manager, I led a team of inbound call center supervisors who supported 150 Customer Care Professionals. I was responsible for leading, developing, and engaging this team of exceptional talent so that we could make innovation and execution of the customer experience possible. I focused on motivating, mentoring, and coaching my team to become the best leaders possible. I achieved this through sharing vision and impact and encouraging others to inspire the same in their direct reports. Additional success was derived from data analytics and deliver meaningful results that keenly drove productivity and efficiency. Show less



Officescape

• United States
• Information Technology and Services
• 1 - 100 Employee

• Enterprise Customer Care Manager

  • Aug 2010 - Feb 2012

  In this organization, I held a people and technology leadership role where I managed and lead a team of customer account professionals through the customer life-cycle and support of the overall customer experience platform. I was responsible to hire, develop and retain exceptional talent by inspiring and leading by example. Ensured daily management of objectives, priorities, trade-offs, risk and performance management of all reporting staff and client relationships. In this organization, I held a people and technology leadership role where I managed and lead a team of customer account professionals through the customer life-cycle and support of the overall customer experience platform. I was responsible to hire, develop and retain exceptional talent by inspiring and leading by example. Ensured daily management of objectives, priorities, trade-offs, risk and performance management of all reporting staff and client relationships.



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• Local Management Center Supervisor

  • Aug 2004 - Jul 2010



Amazon

• United States
• Software Development
• 700 & Above Employee

• Quality Assurance Project Specialist

  • Oct 1999 - Jul 2003