Experience

Select Your Tickets

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Senior Manager

  • Aug 2023 - Present

  - Oversee all of our ticketed events for Western Canada. - Event Programing/Management- Oversee ticket sales and distribution for various concerts, sporting events, tradeshows, etc.- Implement processes to maximize efficiency of customer experience throughout multiple sales channels including online and mobile sites.- Work in conjunction with software providers to integrate e-commerce strategies and monitor on an ongoing basis.- Work with internal departments and external clients/vendors to ensure smooth execution of events.- Responsible for training and supervising all managers and box office staff- Oversee all the managing box office operations including scheduling, maintaining effective client relations, and all administrative tasks required. Show less

• Manager of Operations

  • Feb 2013 - Aug 2023

  - Help oversee all of our ticketed events for Western Canada. - Event Programing/Management- Oversee ticket sales and distribution for various concerts, sporting events, tradeshows, etc.- Implement processes to maximize efficiency of customer experience throughout multiple sales channels including online and mobile sites.- Work in conjunction with software providers to integrate e-commerce strategies and monitor on an ongoing basis.- Work with internal departments and external clients/vendors to ensure smooth execution of events.- Responsible for training and supervising all managers and box office staff- Managed box office operations including scheduling, maintaining effective client relations, and all administrative tasks required. Show less

• Box Office Supervisor

  • Jun 2009 - Feb 2013

• Ticket Agent

  • Aug 2006 - Jun 2009



Capital News Centre

• Kelowna

• Concessions Supervisor/ Administration

  • 2005 - 2007

  I helped run the concession, both with a team and alone depending on the day and events. This included staff scheduling, making purchase orders, taking customer orders and completing them (including cooking the orders), and cash handling. I also worked in Administration part time. Answering phones, customer inquiries, data input for the soccer and hockey leagues, and checking/scheduling ice and soccer field availability. I helped run the concession, both with a team and alone depending on the day and events. This included staff scheduling, making purchase orders, taking customer orders and completing them (including cooking the orders), and cash handling. I also worked in Administration part time. Answering phones, customer inquiries, data input for the soccer and hockey leagues, and checking/scheduling ice and soccer field availability.