Duty Manager

• Sep 2019 - Present

Independent Sales Consultant

• May 2018 - Present

Co Host

• Apr 2019 - Dec 2019

Check out our podcast at www.growingbyshrinking.com Check out our podcast at www.growingbyshrinking.com

Life Style Consultant

• Jul 2016 - Dec 2017

Customer Service and Sales Representative

• Feb 2015 - Nov 2015

Customer communications, workflow prioritization, customer needs assessment, customer retention, customer satisfaction, order processing, key account management, records management, sales administration, service delivery, service measures, procedure standardization, strategic business planning, vendor sourcing, contract compliance, office supply orders, inventory management, painting, mudding, cleaning and filing. Customer communications, workflow prioritization, customer needs assessment, customer retention, customer satisfaction, order processing, key account management, records management, sales administration, service delivery, service measures, procedure standardization, strategic business planning, vendor sourcing, contract compliance, office supply orders, inventory management, painting, mudding, cleaning and filing.

Area Team Leader - Kettle Campaign (Contract)

• Nov 2014 - Jan 2015

Support the Volunteer coordinator volunteers adhere to rules and regulations set by Salvation Army and locations of kettles, grassroots campaign, volunteer recruitment, restocking, daily meetings, daily report logs and drivers logs. Support the Volunteer coordinator volunteers adhere to rules and regulations set by Salvation Army and locations of kettles, grassroots campaign, volunteer recruitment, restocking, daily meetings, daily report logs and drivers logs.

Virtual Assistant

• Jun 2014 - Oct 2014

Assisting the creative directors with Social Media Posting(twitter, facebook, pintrest), affiliate marketing, weekly newsletter, created product reviews for alcohols and wines, customer service emails, Keynote (power point) Presentations, and movie maker projects. Assisting the creative directors with Social Media Posting(twitter, facebook, pintrest), affiliate marketing, weekly newsletter, created product reviews for alcohols and wines, customer service emails, Keynote (power point) Presentations, and movie maker projects.

Environment, Health and Safety Coordinator

• Dec 2012 - Oct 2013

Support Environmental Health &Safety (EH&S) department & Fleet, Facilities and Mailroom department – Back office operations, records management, workflow prioritization, confidential correspondence, executive support, meeting planning, vender and customer communications, project planning, staff training and development, incident reporting administrator, various safety database administrator online (WCB, ComplyWorks, ISNetworld, SAP), created and maintain EH&S as well as the fleet, facilities and mailroom departments intranet site, maintenance of the EH&S Score card for all locations (Petroleum and AgriBusiness), maintenance invoices of all UFA location’s vehicles (Petroleum and AgriBusiness), various Health and Safety excel/word projects, created & maintain Fleet scorecard showing cost break downs for all locations, commercial driver’s log book, commercial vehicle inspections, safety committee minute, mailroom support, Windows 7 Upgrade project tester, and floor fire warden. Show less

Client Support Specialist

• May 2012 - Dec 2012

Customer communications, customer needs assessment, customer retention, vehicle order processing, key account management, records management(Linux, CRM, Emkay’s Website), sales administration, re-marketing vehicle and records management. Customer communications, customer needs assessment, customer retention, vehicle order processing, key account management, records management(Linux, CRM, Emkay’s Website), sales administration, re-marketing vehicle and records management.

Service Advisor

• Sep 2011 - May 2012

Customer communications about repairs required, workflow prioritization, customer needs assessment, customer satisfaction, records management, office supply orders, generating estimates, scheduling appointments, minute taking, verifying warranty claims, oil sample analysis (computer testing), create and maintain customer accounts using various systems (Arcadium, DSI, Excel, Word, MS Office) Customer communications about repairs required, workflow prioritization, customer needs assessment, customer satisfaction, records management, office supply orders, generating estimates, scheduling appointments, minute taking, verifying warranty claims, oil sample analysis (computer testing), create and maintain customer accounts using various systems (Arcadium, DSI, Excel, Word, MS Office)

Manager & Debt Advisor

• Aug 2009 - Sep 2011

Managing sales/customer service team (5 people), training, weekly and monthly meetings with employees, reprimanding, terminating, assist with hiring, assess financial situations to clients and explain their options to become debt free (Bankruptcy, Debt Pooling), collect payments and paperwork and assisting clients with monthly budget. Managing sales/customer service team (5 people), training, weekly and monthly meetings with employees, reprimanding, terminating, assist with hiring, assess financial situations to clients and explain their options to become debt free (Bankruptcy, Debt Pooling), collect payments and paperwork and assisting clients with monthly budget.

Product Advisor

• Sep 2007 - Aug 2009

Customer communication on current sales, and financing/leasing options, professional training on incoming sales calls, ethics and relationship building, completion of sales contracts with high customer satisfaction throughout the sales process as well as follow up, detailing, and follow up after purchase. Customer communication on current sales, and financing/leasing options, professional training on incoming sales calls, ethics and relationship building, completion of sales contracts with high customer satisfaction throughout the sales process as well as follow up, detailing, and follow up after purchase.

Manager in Training

• Aug 2006 - Sep 2007

Assistant for 24 insurance companies for all of Alberta Enterprise locations, reservations, authorizations, opening and managing branch, maintaining authorization and payments, accounts receivables, training, vendor and adjustor liaison, customer loyalty, campaign management, pick up and drop off, and car preparation Assistant for 24 insurance companies for all of Alberta Enterprise locations, reservations, authorizations, opening and managing branch, maintaining authorization and payments, accounts receivables, training, vendor and adjustor liaison, customer loyalty, campaign management, pick up and drop off, and car preparation

Customer Relations/Retention

• Feb 2005 - Aug 2006

Mentor new employees, team coach on new policies and procedures, answer general questions in regards to customer‘s wireless accounts, troubleshooting, cancellations, billing issues, plan changes, selling merchandise and retaining customer base. Mentor new employees, team coach on new policies and procedures, answer general questions in regards to customer‘s wireless accounts, troubleshooting, cancellations, billing issues, plan changes, selling merchandise and retaining customer base.

Reservation Management & Revenue Assitance & Front Desk Agent/Shuttle driver

• May 2002 - Feb 2005

Reservations manager, revenue management assistant, sales forecasting, guest complaints, accounts receivable and payable, daily balance, invoicing, daily cash deposits, bank deposit, night audit, office supply ordering, team meetings, and training staff. Reservations manager, revenue management assistant, sales forecasting, guest complaints, accounts receivable and payable, daily balance, invoicing, daily cash deposits, bank deposit, night audit, office supply ordering, team meetings, and training staff.