Experience

Michigan Economic Development Corporation

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Business Analyst

  • May 2012 - Present

  Member of the MEDC's Business Application Services team. Providing the organization with support solutions to assist in the overall goal of economic growth. Systems and processes supported: Salesforce, Purchasing Request, Financial Reporting, Internal Department Requests, Event Management, Data Acquisition through partnerships and D&B. - Salesforce Administrator - Service Improvement leveraging Salesforce in place of paper heavy processes. - Establish Business Requirements - Testing and Quality Assurance of new and current functionality - Product evaluations; generate requirements, evaluate offerings and organize solution selection. - Coordinate User Acceptance Testing as well as contribute to training and education materials. - Collaborate with Business Application Support team on new development processes finding new and more effective methods to support the organizations initiatives. - Utilize internal social media sites to educate organization on IT tips and techniques.



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Nov 2011 - May 2012

  Contract Business Analyst assigned to MEDC for the migration of all legacy systems regarding job creation to Salesforce.com. Contract Business Analyst assigned to MEDC for the migration of all legacy systems regarding job creation to Salesforce.com.



HealthMedia

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Business Analyst

  • Oct 2008 - Sep 2011

  Responsible for internally communicating the new development impact on existing implementations and product related processes. Document reusable processes involving product deployment and maintenance. Coordinate multiple teams to assess the need and implementation of new processes and standards. • Adopted Agile methodologies for requirement gathering used by development for execution of product re-architecture. • Requirement execution through both Kanban and Sprint planning Agile methods. • Created centralized customer database for all product customizations and implementations. • Trained teams for maintenance and growth of customer database. • Provide reports for assessment of new developments and the impact on existing customers. • Lead cross team effort migrating customer configurations into new product standards.



Infor

• United States
• Software Development
• 700 & Above Employee

• Development Manager, Shared Services

  • Nov 2000 - Jan 2008

  Development Manager – Shared Services Managed Shared Services Team including Business Analysts, QA Analysts, Technical Support Developers, Technical Writers, and User Interface Specialists. Support additional application development and use of multiple software products in supply chain management. • Developed and deployed SLA program with a rapid response program directly contributing to the increase in customer satisfaction. • Designed and implemented divisional business process to build quality into product development. • Collaborated with international teams. • Established deployment and user documents beyond electronic help and printed user guides. • Instituted corporate standard in user interface for product development. • Lead internal product education program for customer facing organization members including Sales and Customer Support. • Created customer/prospect documentation educating on product integration into today’s manufacturing processes. • Created and published sales and marketing materials to expand outside of automotive market. • Created and implemented employee recognition and incentive program.



Compuware

• United States
• Software Development
• 700 & Above Employee

• Project Coordinator

  • Jan 1998 - Jan 2000

  Coordinated several internal application development projects. · Created project plans to coordinate several teams, deliverables, and dependencies. · Released development projects to production as scheduled and as needed. · Assisted user support staff to troubleshoot and implement new features and functions. · Coordinated the delivery of internal requests for data mining and other data gathering projects from multiple legacy systems. · Created business and functional requirements based on user interviews and process analysis for internal sales applications. · Point of contact for users to submit functionality enhancements and additions. · Worked on multiple projects and products. · Tested and certified internal sales application. · Assisted in the establishment and enhancement of documentation templates. · Wrote test plans based on functional requirements and application specifications.



TPI TECHNOLOGIES

• Technical Writer

  • Jan 1996 - Jan 1998

  · Converted existing General Motors print service manuals to an electronic format. · Created and edited information to simplified English enabling globalization. · Edited graphics to new formats for electronic media and text translation. · Converted existing General Motors print service manuals to an electronic format. · Created and edited information to simplified English enabling globalization. · Edited graphics to new formats for electronic media and text translation.