Experience

Lamar State College-Port Arthur

• United States
• Higher Education
• 100 - 200 Employee

• Fulltime Student

  • Jan 2020 - Present



Suddenlink Communications

• United States
• Telecommunications
• 700 & Above Employee

• Customer Services Agent

  • Apr 2019 - Jun 2020

  Devised solutions to operations issues related to system and software, working closely via phone, email, live chat and web teleconference. Monitored systems in operation and input commands to troubleshoot areas such as cable and internet, and phones. Devised solutions to operations issues related to system and software, working closely via phone, email, live chat and web teleconference. Monitored systems in operation and input commands to troubleshoot areas such as cable and internet, and phones.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Billing Specialist

  • Jan 2018 - Mar 2019

  Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments. Identified, researched and resolved billing variances to maintain system accuracy and currency. Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts. Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments. Identified, researched and resolved billing variances to maintain system accuracy and currency. Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.



Academy Sports + Outdoors

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Feb 2016 - Aug 2017

  Offered advice and assistance to customers, paying attention to special needs or wants. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Educated customers on promotions to enhance sales. Offered advice and assistance to customers, paying attention to special needs or wants. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Educated customers on promotions to enhance sales.



Dairy Queen

• United States
• Food and Beverage Services
• 700 & Above Employee

• Assistant Manager

  • Jun 2011 - Jan 2016

  Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency. Helped with planning schedules and delegating assignments to meet coverage and service demands. Maintained positive customer relationships by responding quickly to customer service inquiries. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency. Helped with planning schedules and delegating assignments to meet coverage and service demands. Maintained positive customer relationships by responding quickly to customer service inquiries.