Experience

QMC Metering Solutions

• Canada
• Utilities
• 1 - 100 Employee

• Billing Services Administrator

  • Mar 2022 - Present

  - Generated recurring billing reports, tenant summaries, invoices and annual summaries for collected sub-metered usage data of over 100 commercial and residential sites across Canada- Processed large volumes of data with strong attention to detail and accuracy- Analyzed data of metered consumption for commercial and residential variance reports- Data manipulation to produce usage trends and statistical analysis of energy usage medians for residential and commercial properties - Account management for tenants in commercial and residential properties- Processed all change forms applicable to sub-metered units on reports, invoices, tenant summaries, and Starnik online utility billing software- Initiated recurring weekly communications for delays and meter communication issues with clients and internal team for timely completion of all reports and invoicing- Maintained company spreadsheet of all meter communication issues associated with sub-meters for affected sites- Provided direct assistance to all clients such as property management and tenants electronically and by direct Billing Services telephone line- Provided knowledgeable and genuine customer service to tenants with inquiries about their invoice with wide range of knowledge of differing utility rates and utility practices across Canada- Maintained and organized department general inbox with a heavy daily influx of emails and inquiries for Billing Services Show less

• Office Administrator

  • Aug 2020 - Mar 2022

  - Created and streamlined HR Onboarding Procedures for all staff across North American offices- Organized formal company welcome and onboarding package for HR Onboarding processes- Created, launched, and maintained company recruitment page to increase company visibility for HR department- Maintained internal Intranet with company and department news, updates, and events - Streamlined time-saving Timekeeping Procedures for all technician staff for management, payroll, HR and management - Trusted with confidential and sensitive company information for CEO, HR, and management team- Coordinated meeting logistics, agendas, and related documentation for executive and senior leadership meetings- Negotiated and managed contracts for accommodations and meeting logistics for the CEO for all out-of-office meetings (Management Meetings, Board of Directors Meetings)- Created and administered company-wide templates for internal team members (meeting minutes, agendas, Powerpoint decks)- Enhanced, organized, and streamlined company Health & Safety Procedures across North American offices- Spearheaded Sustainability initiatives to help contribute to company net-zero 2050 goals. In under one year, I personally conserved the company 995 co2 with supplier modifications.- Formalized and outlined Office Administrator role and processes and various office procedures- Lead and facilitated training of Administrative staff across North American offices- Initiated administrative assistance to the Billing Department, taking on a part-time Billing Department role on top of Office Administrator duties Show less



Newco Solar Solutions

• Canada
• Manufacturing
• 1 - 100 Employee

• Office Administrator

  • Mar 2019 - Mar 2020

  - Processed documentation of all sales order daily from quotes, tenders, confirmations, warranty documents, and deposit requests - Managed of data entry of all customer information, quotes, and orders into company software, QuickBooks, and Salesforce - Directly assisted VP of Sales & Business by creating detailed weekly sales reports/forecasts and conducting weekly follow ups with customers - Succeeded in completing company software migration from Sage ACCPAC to QuickBooks - Developed and established new Office Procedure documents including all user guides for QuickBooks - Performed daily receptionist duties of greeting visitors, filtering and distributing all incoming customer inquiries by mail & email, filtering all calls using multi-line switchboard, maintaining adequate office supplies, weekly filing for all departments, and over-the-counter sales Show less



Wismer & Rawlings Electric Ltd.

• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Office Administrator, Accounts Payable Assistant

  • Mar 2018 - Mar 2019

  - Performed weekly payroll and timekeeping, entered timesheets of all field electricians with extreme attention to detail for accurate job allocation into company database - Prepared all employee expenses for timely staff reimbursements - Prepared supplier invoices with all documentation such as purchase orders and proof of delivery slips before proceeding with payments - Prepared and distributed customer billings upon job completion, attention to detail for capturing all labour and job costs before final customer invoicing - Managed customer invoices and coordinated with customers and all internal accounting team members when necessary for timely and accurate payments - Managed monthly reports for rescheduling overdue or pending jobs and coordinating with initiators for month-end procedures - Assisted with opening new jobs and prepared schedules and documentation/safety checklists for field service electricians to take on-site - Established office procedures and created formal Standard Procedure Bulletins for company and staff records - Assisted with a wide range of internal projects for all departments from developing Marketing brochures, to proofreading and editing job reports/correspondence for field service electricians - Performed data entry management of new customers, supplier information, applicable forms, detailed costs, and job labour summaries into company database - Performed daily receptionist duties of greeting visitors, filtering and distributing all incoming customer inquiries by mail & email, filtering all calls using multi-line switchboard, maintaining adequate office supplies, proofreading internal documents and reports, and weekly filing for all departments Show less



Associated Labels & Packaging

• Canada
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2017 - Mar 2018

  - Processed all incoming purchase orders in a cared for, timely, and efficient manner - Maintained accurate spreadsheets of stock inventory levels - Communicated and provided excellent customer service to clients about their orders, providing assistance, confirmations, and receipts when needed - Directly assisted sales team with quotes based on item specifications for various clients - Performed daily receptionist duties greeting and signing in visitors, directing all incoming calls and emails, ordering office supplies, filing, and arranging courier schedules Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jun 2014 - Jun 2017

  - Provided genuine, inclusive, friendly, world-class service with a strong focus on building human connections and creating a nurturing customer experience - Utilized promotional information to build excitement around products and increased daily sales in a comfortable, conversational manner - Managed daily opening and closing duties, and maintained overall aesthetics and cleanliness of store displays - Coordinated with management to provide administrative support including composing daily reporting charts, highlighting and preparing for predicted daily peak times, overall sales, and team goals - Performed barista duties including memorization of all specialized beverages and implementing time efficient, productivity increasing routines (BRR) Show less